Position Type:

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Closing date:

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Reporting to the Chief Operating Office (COO), the Director, Operations works closely with the other members of the Senior Management team to ensure seamless delivery of service to our clients and information flow throughout the divisions within MHNL while meeting or exceeding performance requirements.  The Director, Operations, while being responsible for the day-to-day operations of MHNL, will possess a management style that is transformational, visionary, creative, collaborative, and supportive of the vision, goals, mission and values of the organization leading staff and systems responsible to meet service delivery performance requirements. Working closely with other members of the Senior Management team and key parties, you will collaboratively develop strategic operational plans that are aligned with the organization’s plans ensuring the continuity and improvement of MHNL’s operations and standards.  The incumbent will ensure adoption and integration processes are in place for the projects being created through the innovation and integration stream. 

Responsibilities include:

• Provide leadership for the overall operational effectiveness of the MHNL operations through established best practices and standardized operating policies and task responsibilities.

• Provide direction and guidance to the operational teams to assist them with the implementation of best practices.

• Mentor and develop staff using a supportive and collaborative approach, assigning accountabilities, set objectives, establish priorities, monitor, and evaluate results.

• Lead, accountable for and oversee the annual development and implementation of the operations business planning process and budgets.

• Work in conjunction with the Director, System Performance to ensure the application of clinical competency maintenance programming that allows clinical management staff to maintain clinical skills and registration.

• Coordinate labor contingency plans in conjunction with Human Resources.

• Oversight and coordination of special events and/or disasters that will impact our provincial system in whole or part.

• Ensure the appropriate staffing/training policies and procedures are in place at the supervisory level to ensure the consistent application of operational, contractual, procedures on a daily/weekly/annual basis.

• Responsible for business continuity in the event of situations impacting MHNL’s ability to deliver service.

• Serve as a management liaison on various boards and committees; and

• Provide leadership by participating, supporting, and ensuring accountabilities for all initiatives that foster a culture of patient safety and a safe work environment.

Professional Qualifications & Competencies:

• Post-secondary education is required in the health sciences field, or related field or approved equivalent combination of education and experience.

• Post graduate studies or master’s degree, preferably in the business field, is preferred.

• Minimum 10 years of progressive leadership experience, preferably in EMS management within a high-performance accredited system.

• Experience in the service and/or health care sector is an asset.

• Valid Newfoundland and Labrador Class 4 Drivers License (or equivalent) or the ability to obtain one, with a satisfactory driving record.

• Member in good standing of your licensure association.

• Demonstrated experience in a geographically dispersed, complex, multi program/service environment including multi-unionized environments.

• Demonstrated ability to effectively lead in times of meaningful change.

• Experience with operations and financial performance.

• Specialized knowledge in business development planning and project management is required; and

• Possess an active paramedic license in good standing with your professional association.

• Are an effective two way internal and external communicator who can build and foster positive relationship with employees and stakeholders.

• Are a visible leader with a proven record of empowering and leading employees successfully.

• Are someone who can demonstrate a broad understanding of principals of financial management and marketing expertise necessary to assist with negotiations while using cost-benefit thinking to set priorities and manage expenditures.

• Are an individual with intimate and vast knowledge of the Newfoundland and Labrador health care and delivery of emergency services.

• Are a leader who models a high standard of ethics, is honest and fair in all dealings; and

• Have the ability to formulate objectives and priorities by implementing plans consistently with the long-term interest of the organization in a global environment capitalizing on opportunities and managing risks.

Salary Range 

• $130,000 to $150,000 annually.

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The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

Who we are

MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.

Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.

We’re one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.

If you share our mission of improving the wellbeing of Canadians, join our team.

What it’s like to work with us

We are more than just a workplace – we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve.

We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you’ll find more than just a job — you’ll find a pathway to a full and rewarding career.

We welcome diversity

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We put safety first

Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected].