Key ResponsibilitiesResponsible for meeting customer expectations in product quality, responsiveness and services.
Interfaces with key customers to ensure customer satisfaction and that products meet customer specifications. In case of customer inquires or issues (e.g. product returns), the Global Quality organization is responsible for providing customers with answers and driving each issue to resolution.
Ensures that all interactions with customers are done in a professional and timely manner.
Provides clear and well-articulated vision, strategies and plans to continuously improve product and service quality for our customers.
Develop and strengthen the Quality organization. Manage general business requirements manage employees, create and monitor budgets.
Establish roles and responsibilities to achieve in manufacturing line and customer support.
Ensures that quality control inspections, tests, root cause analysis and corrective procedures are coordinated throughout the organization.
Selects, evaluates and manages employees to ensure the efficient operations of the function.
Functional Knowledge- Demonstrates broad and comprehensive understanding of different systems, theories and practices as well as the changing business environment
Business Expertise- Applies in-depth knowledge of own segment/function, business and commercial expertise to differentiate itself from the competition
Leadership- Leads a business unit, department or sub-function generally through multiple levels of managers of diverse activities; develops and executes business unit, department or sub-functional strategy to achieve key business objectives
Problem Solving- Evaluates key business challenges; directs the development of new or innovative solutions
Impact- Guided by company strategy and business objectives, impacts results of segment/function
Interpersonal Skills- Influences and negotiates at the top executive levels, with great latitude on outcomes; presents and defends complicated or delicate issues
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
Additional InformationTime Type:Full time
Employee Type:Assignee / Regular
Travel:Yes, 20% of the Time
Relocation Eligible:No
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
