Operational Leadership- Lead daily and long-term warehouse operations across assigned sites, ensuring service, productivity, quality, and safety goals are met.
- Provide leadership and direction to warehouse managers, supervisors, leads, and frontline teams.
- Ensure operational standards are consistently followed across receiving, shipping, inventory control, order fulfillment, labor planning, equipment usage, and customer-specific requirements.
- Monitor operational performance and proactively address service gaps, workflow challenges, and capacity constraints.
- Support new customer launches, operational transitions, facility changes, and process implementations.
People Leadership & Development
- Build, coach, and develop strong warehouse leadership teams.
- Create a culture of accountability, teamwork, communication, safety, and employee ownership.
- Partner with HR and Recruiting on workforce planning, staffing needs, retention strategies, onboarding, performance management, and succession planning.
- Support employee engagement initiatives and reinforce company values throughout the operation.
- Ensure leaders are trained and equipped to manage teams effectively and consistently.
Customer & Cross-Functional Partnership
- Serve as a key operational contact for internal stakeholders and customer partners.
- Partner with Customer Service, Transportation, Inventory Control, Finance, Safety, HR, and IT to resolve issues and improve service delivery.
- Maintain a strong understanding of customer expectations, service-level agreements, and operational requirements.
- Support customer meetings, business reviews, and solution planning as needed.
- Ensure warehouse operations are aligned with customer commitments and company profitability goals.
Financial & Performance Management
- Manage warehouse performance against budget, labor plans, productivity goals, and operational KPIs.
- Review labor utilization, overtime, staffing levels, productivity, cost-per-unit, service metrics, and overall facility performance.
- Identify cost-saving opportunities while maintaining service quality and employee safety.
- Support annual planning, budgeting, forecasting, and operational reporting.
- Use data and reporting to make informed decisions and communicate performance trends to leadership.
Safety, Compliance & Continuous Improvement
- Promote and maintain a strong safety culture across all warehouse operations.
- Ensure compliance with OSHA, company policies, customer requirements, food safety standards, equipment standards, and other applicable regulations.
- Partner with Safety and Operations leadership to address risks, incidents, training needs, and corrective actions.
- Lead continuous improvement efforts to improve efficiency, accuracy, quality, safety, and employee experience.
- Standardize processes where possible while allowing flexibility for customer-specific operational needs.
Qualifications- Bachelor's degree in Supply Chain, Logistics, Business, Operations Management, or related field preferred; equivalent experience may be considered.
- 7+ years of progressive warehouse, distribution, logistics, or supply chain operations experience.
- 3+ years of leadership experience managing warehouse managers, supervisors, or multi-shift teams.
- Experience in 3PL, food-grade warehousing, retail consolidation, distribution, or high-volume logistics environments preferred.
- Strong understanding of warehouse operations, labor planning, inventory control, safety, productivity metrics, and customer service expectations.
- Experience managing budgets, KPIs, labor costs, service metrics, and operational performance.
- Proven ability to lead through change, solve complex operational issues, and build strong cross-functional partnerships.
- Strong communication, coaching, decision-making, and conflict-resolution skills.
- Experience with warehouse management systems, transportation systems, labor management tools, or ERP systems preferred.
- Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative
- Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers
Key Competencies- Operational leadership
- Strategic thinking
- People development
- Customer partnership
- Financial accountability
- Safety and compliance mindset
- Process improvement
- Data-driven decision making
- Change management
- Communication and collaboration
- Accountability and follow-through
Physical & Work Environment Requirements- Ability to work in a warehouse/distribution environment as needed.
- Ability to walk warehouse floors, observe operations, and engage with employees across shifts.
- May require occasional travel between facilities or customer locations.
- Must be able to work flexible hours based on business needs, including early mornings, evenings, or weekends when needed.
Disclaimer: This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment
