What You Will Do:

• Build and lead a centralized user research function serving Law, Tax, and Government product lines

• Hire, develop, and manage a team of user researchers, evolving from a limited existing footprint to ascaledcapability

• Define andoperatea research model, including intake, prioritization, and engagement, that ensures research is focused on the highest-impact product and business decisions

• Partner with Product, Design, and Engineering leadership to embed research into product development andshape strategy, roadmap, and investment decisions

• Lead research on complex, ambiguous problemspacesand critical product bets

• Translate customer insights into clear implications, tradeoffs, and recommendations that directly inform decisions and drive measurable product improvements

• Establish standards, processes, and systems that improve the quality, consistency, andaccessibility of research

• Connect insights across product lines and Core Product Experience to inform platform-level opportunities

• Establish systems, tools, and practices that enable teams to efficiently access and apply research insights, improving the speed and consistency of decision-making across the organization

• Leverage tools and emerging technologies to streamline research operations, including participant recruitment, synthesis, and insight sharing, and continuously improve how research is conducted

What You Need to Have:

• 10+ years of experience applyinguser research to product developmentfor complex, web-based or platform-level products, with increasing scope and leadership responsibility

• Experiencehiring, developing, and leading user research teams

• Experience building or scaling a research function in a multi-product organization

• Strongexpertiseinqualitative research methods, with working knowledge ofquantitative approaches

• Experience defining research processes, operating models, or systems that scale insight across teams

• Demonstrated ability toinfluence product strategy, prioritization, and senior stakeholders through clear, actionable insights

• Experience working across Product, Design, Engineering, and business teams with competing priorities

• Strong communicationand storytelling skills, with the ability to translate insights into decisions and action

• Experienceleveragingmodern research tools and emerging technologies to improve efficiency and scale (e.g., participant management platforms, AI-assisted synthesis, or similar capabilities)

• Ability to balance hands-on research, team leadership, and organizational enablement