Travel Program Director, Diventures Travel, LLC Role ProfileThe Travel Program Director leads Diventures Travel, LLC's wholesale and retail scuba diving travel business, driving growth through expert use of organizational resources, industry knowledge, and supplier partnerships. This role owns travel operations, supplier relationships, customer service delivery, and strategic product development-ensuring operational excellence and a competitive market position.
Reporting directly to the General Manager, the Travel Program Director serves on the Store Support Leadership Team, contributing to key business strategy, growth initiatives, and long-range planning. This role partners with store, travel, and sales teams on revenue generation, cross-functional projects, supplier negotiation, and process improvement.
The Travel Program Director mentors travel specialists, sales associates, and client service managers-championing their growth and building a culture of excellence and customer-first service.
Key Attributes of a Successful Travel Program Director- Customer-First Mindset
- Servant Leadership
- Industry Insight and Passion
- Sense of Urgency
- Initiative and Engaging Demeanor
- Clear Communicator
- Business Acumen
- Effective Time Management
- Creative Problem Solver
- Collaborative Spirit
- Results-Oriented
- Innovative and Futuristic Thinker
Key Responsibilities- Oversee day-to-day wholesale and retail travel operations, maintaining process efficiency and high client satisfaction.
- Cultivate and maintain strong relationships with travel suppliers, dive resorts, and partner organizations.
- Direct travel product development, procurement, and pricing across group, individual, and special-event bookings.
- Set and track performance metrics and targets for the travel team to drive consistent revenue growth.
- Drive sales and marketing initiatives that expand Diventures Travel, LLC's reach to existing and new customer segments.
- Uphold industry best practices and regulatory compliance across all travel operations.
- Mentor and support travel specialists in delivering top-tier customer service and building lasting client relationships.
- Champion operational improvements and innovation across travel products and services.
Requirements- Significant leadership experience in a travel agency or hospitality setting, preferably in scuba diving or adventure travel.
- Proven success in operations management, supplier relationship development, and revenue growth.
- Strong organizational, analytical, and communication skills.
- Passion for the scuba diving industry and travel experiences.
- Ability to lead, motivate, and align cross-functional teams.
- Willingness to travel as needed for business development, partner engagement, and client support.
