Salary: $95-125,000K
The Spirit of the Position:The
Director of Transit Operations will oversee the planning, performance, and profitability of LAZ's regional transportation contracts. This role is key in delivering best-in-class transit solutions, including fixed-route shuttles, micro transit, paratransit, and campus mobility while maintaining compliance with federal, state, and local regulations. You'll serve as the strategic liaison between LAZ, our contract clients, city agencies, and operational partners.
Responsibilities:- Serve as the lead for all assigned transportation operations, reporting to the Contract Liaison and Regional Vice President.
- Manage day-to-day operations across contracts, including staffing, compliance, maintenance, dispatch, and scheduling.
- Ensure strict compliance with DOT/FTA regulations, vehicle inspections, and LAZ internal safety policies.
- Oversee subcontractor performance related to shuttle maintenance, driver operations, and facility services.
- Champion technology adoption (GPS, CAD/AVL, scheduling tools) to enhance operational efficiency.
- Monitor and analyze ridership trends, route performance, and customer satisfaction to drive continuous improvement.
- Drive financial accountability through budgeting, forecasting, and P&L oversight for all assigned locations.
- Lead regular performance reviews with client stakeholders, ensuring service level expectations are exceeded.
- Serve as a key partner to LAZ HR in hiring, onboarding, and developing transportation personnel.
- Cultivate a strong culture of Safety, Service and Professionalism consistent with The LAZ Way.
- Support business development, RFP compliance, and contract renewals as needed.
RequirementsLicense + Certificate(s):- Must have a Class A or B license.
- Passenger Endorsement.
- DOT medical certificate.
Experience:- Understanding of dispatch, scheduling, and driver recruitment is required.
- Experience managing fixed route systems preferred.
- Have at least 2 years of CDL driving experience.
- Knowledge and experience ensuring compliance with DOT and FTA regulations.
- Experience with planning and service design for optimization and improvement of service.
- Experience leading and developing high-performing teams in fast-paced environments.
- Experience negotiating and managing collective bargaining agreements a plus.
Skills:- Possess a high level of interpersonal skills to handle sensitive and complex situations including difficult customers, and timely response and resolution of any customer complaints.
- Demonstrates a sense of urgency and timeliness.
Physical Demands:- Ability to lift, push and pull at least 10lbs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Exempt
