The Director of Operations oversees and administers all aspects of Federal Government Contract Operations and janitorial/custodial services within the Greater Washington Area (GWA), including contract and additional quantity (IDIQ) bids, management, and negotiation support. This position is responsible for the overall delivery of custodial services in the GWA, serves Didlake with a high degree of professionalism, identifies potential business opportunities, and drives customer satisfaction through efficient and effective performance contracting practices. The Director of Operations collaborates with internal leadership and support teams and serves as the primary contact for federal government customers, including Contracting Officers, Contract Specialists, Quality Surveillance Representatives, Government Safety personnel, and Source America Representatives.
What You Will Do Contract Administration, Bidding & Negotiations- Submits bids on a project basis for defined and undefined technical standards and develops standards and/or technical specifications when bid requests are for undefined standards.
- Spearheads all contract negotiations, administers contract renewals and modifications, and oversees FOY estimate bids, proposals, and negotiations in accordance with internal procedures.
- Evaluates vendor/subcontractor relationships, terms, and conditions in accordance with FOY and renewal negotiations and prime contract requirements.
Compliance & Contract Oversight- Ensures compliance with JWOD/Source America standards, Federal Acquisition Regulations (FARs), statements of work, state and local laws and regulations, and Didlake policies and procedures.
- Serves as the subject matter expert and Didlake representative for Contracting Officers and Source America/JWOD regarding project activities, contract requirements, employee relations, and safety.
Operations & Resource Management- Provides leadership and supervision to Operation Managers and Project Managers.
- Manages scheduling, staffing, supervisory, and operational requirements in accordance with project-specific Statements of Work (SOW).
- Oversees work methods and recommends process improvements to reduce workflow complexities, increase efficiencies, and maximize successful project implementation.
- Oversees equipment inventories owned by the federal government and/or Didlake and may manage vendor relationships for equipment repair and maintenance.
Safety & Risk Management- Ensures a safe operating environment for employees and coordinates the preparation and implementation of safety plans, OSHA regulations, contract site-specific requirements, and Didlake safety policies and procedures.
Financial Management- Supports development of annual operational budgets for contract operations projects and is responsible for achieving annual corporate financial objectives.
- Monitors, reviews, and coordinates monthly financial statements for sites assigned to direct reports.
People Leadership & Development- Oversees performance evaluations and collaborates with Human Resources and the Employee Relations Manager on employee relations, conflict resolution, and performance management.
- Oversees core curricula training requirements, identifies professional development opportunities for direct reports, and ensures compliance with training plans.
- Participates in professional development opportunities as identified by the Vice President of Operations in collaboration with Didlake's Training Coordinator.
- Provides leadership by promoting teamwork, continuous quality improvement, individual responsibility, reliability, dependability, strong business ethics, and professional conduct.
- Understands and effectively implements Didlake's Human Rights policies and procedures.
Executive Support- May substitute for the Vice President of Contract Operations in his/her absence.
What You Bring - Proven ability to lead large-scale, multi-site operations in a government contracting environment.
- Demonstrated success building and developing high-performing operational teams.
- Demonstrated experience overseeing custodial and/or grounds maintenance services.
- Ability to balance customer expectations, contract compliance, workforce development, and financial performance.
- Commitment to fostering inclusive workplaces and supporting employment opportunities for individuals with disabilities.
Education & Experience- Must hold an active Maryland Grade 3 Stationary Engineer License.
- BA/BS degree plus seven (7) years of relevant work experience, including five (5) years in administrative roles directing professional, technical, or supervisory personnel; OR
- A combination of education and experience totaling a BA/BS degree plus ten (10) years of relevant work experience.
Skills and Abilities- Ability to maintain a professional and positive image when interacting with the public, co-workers, and clients.
- Ability to read, analyze, and interpret complex documents, including technical journals, financial reports, and legal materials.
- Ability to respond effectively to inquiries and complaints from customers, regulatory agencies, and members of the business community.
- Ability to present information clearly and professionally to senior management, public groups, and boards of directors.
- Strong quantitative skills, including performing calculations involving discounts, interest, commissions, proportions, and percentages.
- Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.
- Ability to interpret and apply a wide variety of technical instructions.
- Ability to obtain and maintain required site-specific security clearances.
- Willingness and ability to travel as required.
Benefits - Health coverage for you and your family through Medical, Dental, Vision plans
- Life Insurance/AD&D
- Disability Insurance
- Employee Assistance Program (EAP) for work and personal support
- 401(k) retirement plan with company match
- Paid time off and sick leave that begins accruing upon hire
- Employee Development Program (EDP)
- Paid holidays
- Direct deposit
Compensation will be determined based on skills, experience, and internal equity.
