About the JobSUMMARY:We are seeking a hands-on Director of Titles to lead a high-volume, time-sensitive operation with direct accountability for throughput, quality, and risk control.
This role is not administrative. It requires active operational leadership, daily execution oversight, and consistent performance enforcement across managers and frontline teams.
Success in this role means maintaining a 48-hour processing window, ensuring consistent daily output, preventing backlog, aging, downstream risks and ensuring healthy culture on the floor.
- You are responsible for end-to-end operational flow.
- You are accountable for daily production consistency, not just averages.
- You ensure that managers enforce standards and maintain control.
- You identify and correct issues before they become backlog or risk.
- You operate in a fast-paced, high-accountability environment with competing priorities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include:- Own daily production across all queues.
- Maintain a 48-hour processing window across the operation.
- Ensure consistent output aligned with capacity expectations.
- Eliminate idle time, bottlenecks, and flow imbalances.
- Queue & Risk Management.
- Monitor and actively manage:
- Backlog levels.
- Aging accounts.
- QA turnaround times.
- Rejections and corrections.
- Perfection rates and timing.
- Performance Management & Accountability.
- Set and enforce clear daily performance expectations
- Hold managers accountable for:
- Team output and healthy culture.
- Operational discipline.
- Address underperformance directly and consistently.
- Ensure performance standards are upheld regardless of external pressures.
- Manager Development & Leadership.
- Develop production managers into strong operational leaders.
- Ensure managers:
- Understand capacity, flow, and urgency.
- Maintain real-time visibility into operations.
- Take ownership of results, not just activities.
- Process Discipline & Continuous Control.
- Establish and maintain a daily operating rhythm.
- Ensure consistency in execution across all teams.
- Identify inefficiencies and implement practical, sustainable improvements.
- Prevent recurring issues through structured control mechanisms.
Required Profile:- A hands-on operator, not a high-level supervisor.
- Comfortable working in fast-paced, high-pressure environments.
- Naturally accountability-driven and results-oriented.
- Able to balance firmness with professionalism in people management.
- Highly attentive to detail, flow, and operational signals.
KNOWLEDGE, SKILLS AND ABILITIES:- Proven experience leading high-volume operational teams.
- Strong understanding of throughput, capacity, and workflow management.
- Demonstrated ability to enforce performance standards consistently.
- Experience managing frontline managers and driving accountability through layers.
- Ability to make decisions quickly with incomplete information.
- Titles experience is a big plus.
BENEFITS:- Paid time off and paid holidays.
- 401K Savings Plan.
- Four health insurance plan options.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
- Dental and Vision insurance.
- Long- and Short-Term Disability and Life insurance.
- Access to building fitness center.
- Free parking or covered parking options and transportation assistance.
- Casual professional work environment.
- Beautiful office located in the Denver Tech Center with mountain and skyline views.
COMPENSATION:This position pays a range of $120 K - $140 K based on relevant experience and education.
PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MACHINES, TOOLS, AND EQUIPMENT:A person working in this position can be expected to work with a computer workstation and/or laptop, phone, copier, and fax.
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
