BoomTown

Director of Technology

BoomTown • $100K — $130K *
Council Bluffs, IA 51503In-Person
Information Technology
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science or management information systems
  • Gaming Operations knowledge or casino experience required
  • Ability to obtain a gaming license
  • 4-5 years experience with a broad range of systems preferred
  • Familiarity with Governance and Information Security frameworks (e.g., PCI, NIST, SOX)
  • Project leadership or management experience (4-5 years minimum)
  • Proficiency in Microsoft applications

Responsibilities

  • Direct overall operations and staff of the Technology department
  • Evaluate and improve technology and audio/video environment
  • Develop and monitor operational goals and performance objectives
  • Ensure effective scheduling while controlling labor costs
  • Prepare and manage departmental budgets, reporting deviations to management
  • Collaborate with corporate Technology on governance and project standards
  • Deliver exceptional customer service to guests and team members

Benefits

  • Health and wellness programs
  • Opportunities for professional development
  • Employee discounts
  • Flexible work arrangements
  • Paid time off
Full Job Description
  • Responsible for directing the overall operations and staff of the Technology department.
  • Evaluate, plan, develop, organize, implement, direct, and improve the property's technology and audio/video environment.
  • Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
  • Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
  • Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.
  • Collaborate closely with the corporate Technology organization regarding cross functional governance, architecture, standards, and/or projects.
  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red-Carpet Customer Service to all guests and team members.
  • Translate the strategic logic and tactical business plans into operational plans and systems structures.
  • Manage the remote access process.
  • Participate in the development of design and implementation strategies to ensure property is kept abreast of technology or audio/video trends within the industry in accordance with enterprise governance and architectural standards.
  • Participate in the development and ongoing operation of integration strategies to ensure optimal efficiency of computer systems and programs with existing end users.
  • Participate in the development and ongoing operation of disaster recovery strategies to ensure business continuance in case of systems failures in accordance with enterprise governance and architectural standards.
  • Ensure adequate processing and storage capacity for growing business demands based on system demands and volumes.
  • Continually reassess the competitiveness of technology and audio/video assets against the relevant comparable companies, industries, and markets.
  • Establish and maintain credibility throughout the property with management and the employees to be an effective listener and problem solver of information issues.
  • Participate in the development of appropriate policies and procedures to ensure the integrity of all deployed technology in accordance with enterprise governance and architectural standards.
  • Coordinate the interdepartmental efforts relative to technology throughout the property.
  • Manage the budget and other financial measures of the Technology Department.
  • Regularly reassess systems mix, policies, procedures, and personnel to ensure compliance with strategic logics and operational objectives.
  • Interview, select and train new team members.
  • Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
  • Maintains strict confidentiality in all departmental and company matters.
  • Evaluates team members within department and delivers constructive feedback to employees regarding performance.
  • Determines work procedures and expedites workflow.
  • Responsible for employee performance (disciplining, coaching, counseling, development).
  • Responsible for operations and team in the Technology Department.
  • Provide friendly, fast, and helpful customer service to our guests and team members.
  • Share integral information related to design and implementation of new technologies or system updates with key stakeholders.
  • Responsible for ensuring compliance with all regulatory items within area of responsibility and reporting potential issues to Executive Leadership and GM.


  • Bachelor's degree in computer science or management information systems
  • Subject matter knowledge of Gaming Operations or exerience within a Casino environment
  • Must be able to obtain an appropriate level gaming license
  • 4-5 years of demonstrated experience in the application of a wide range of systems preferred.
  • Familiarity with Governance and Information Security frameworks (PCI, NIST, SOX, Audit)
  • Minimum 4-5 years of project leadership or management experience
  • Business management, systems management, project management, contract negotiation and administration, operating and capital budgeting skills.
  • Must be proficient in Microsoft applications.
  • Ability to manage a team working in a high-pressure environment towards successful results for the property and company.
  • Administrative, P/L management, technical, problem solving and negotiation skills.
  • Strong verbal and written communication skills are required to communicate at all levels within the company and vendors.
  • Proven experience in handling user problems and vendor relationships
  • Able to prioritize, direct and monitor multiple tasks and assignments.
  • Technical knowledge of the PC environment including hardware, operating system, and networking
  • Ability to analyze problems and apply logical/cost effective solutions.
  • Evaluate, recommend, and implement proven technologies that apply to business strategies and system needs.
  • Planning and tactical deployment of objectives that provide effective and efficient operations and support for the property.
  • Strong organizational skills

About BoomTown

BoomTown is a real estate technology company that provides a platform for real estate agents and brokers to manage their businesses and connect with clients. The company's platform includes a range of tools and features, such as lead generation, CRM, and marketing automation. BoomTown has a strong reputation for delivering innovative solutions that help real estate professionals improve their productivity and grow their businesses. The company is committed to providing exceptional customer service and building long-term relationships with its clients.
Learn more about BoomTown
Size
200 employees
Industry
Real Estate & Construction
Founded
2014
* Ladders Estimates

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