About the role- Builda modern and AI-driven technical content and enablement engine. You will establish the Technical Training team as the single authoritative source for all technical education at Nerdio, building a modular content library organized around Nerdio's core capabilities (AVD, Windows 365, Intune/UEM, application management, Auto-scale, image management, automation) that can be assembled into persona- and solution-based learning paths. Build a customer and partner enablement roadmap spanning the full lifecycle - onboarding, certification, self-serve learning, and technical deep-dives - and package it for multiple delivery contexts: self-paced courses, a self-serve library and knowledge base, virtual live training, instructor-led sessions, Masterclasses, and partner enablement programs.
- Educate and certify our enterprise customers. You will build dedicated learning paths and certification programs for customer IT admins (hands-on practitioners) and customer IT leaders (strategic decision-makers), delivered through Nerdio University, VILT, CS+ instructor-led training, and enterprise training camps - and partner with Product and Engineering to translate new features and architecture changes into practical, digestible guidance (how-to guides, reference architectures, runbooks) for both customers and internal teams.
- Co-own the partner and MSP technical education strategy. You will build a collaborative operating model with the Partner Enablement lead - a peer relationship built on trust, shared goals, and clear boundaries, not a turf war - and extend that model to MSP partners directly through train-the-trainer programs so they can confidently support their own customers on Nerdio.
- Connect training and enablement to revenue. You will build the measurement infrastructure that answers these types of questions: Do certified partners close deals faster? Do customers who complete training renew at higher rates? Does pre-sale technical education improve win rates? Does training reduce support ticket volume? This requires defining KPIs across certification completion, time-to-proficiency, support deflection, CSAT, and feature adoption; integrating Docebo data with our CRM and product analytics; building cohort comparison frameworks; and reporting revenue-linked results to executive leadership quarterly.
- Coordinate all technical education and enablement across the company. You will chair a cross-functional Education Council bringing together Technical Training, Partner Enablement, Sales Engineering, Partner Development, Customer Success, Support, and Product Marketing to maintain a unified education calendar, align on content priorities, and eliminate redundant or competing events in the market - identifying enablement gaps and prioritizing the content and training that reduce friction and support volume.
- Lead the team. You are expected to be a hands-on leader who can build strategy and coach execution simultaneously, setting goals and measuring impact.
- Embed content creation into the product development cycle. When Nerdio ships a product update, the training module should ship with it. You will establish processes with Product and Engineering to ensure your team has early access to roadmap information and a defined role in the release process - and you will feed recurring themes, confusion points, and technical gaps from learners back to Product and Engineering to influence roadmap and documentation.
What You BringRequired- 8+ years in technical training, customer education, or enablement within a B2B SaaS or technology company, with at least 3 years in a leadership role managing a team of 5+
- Demonstrated experience building a scalable customer or partner education program from early-stage to measurable maturity - not just inheriting and maintaining one
- Experience with localization requirements
- Track record of tying education and enablement programs to business outcomes (retention, revenue, adoption, support deflection) with real data, not just anecdotal claims
- Experience operating in a dual-motion business (direct + channel) and building programs that serve both without over-indexing on either
- Strong cross-functional leadership and influence skills - you've aligned Product, Sales, Partner, Support, and CS/Marketing teams as a peer, often without direct authority over those teams
- Microsoft Cloud background
- Hands-on experience with a modern LMS (Docebo preferred) and familiarity with content production workflows, certification design, and learning path architecture
- Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for multiple audiences and formats
Preferred- Hands-on experience with Nerdio or similar platforms; certifications in Microsoft Azure or Modern Workplace technologies
- Experience with persona-based or solution-based curriculum design (vs. purely feature-based or course-catalog approaches)
- Experience building measurement pipelines that connect LMS data to CRM and product
- Experience building or scaling an LMS, self-serve knowledge base, or customer learning academy from the ground up
Benefits and Incentives- Competitive Base and Incentive Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off, including your birthday off!
- Collaborative Team Culture
* Benefits for international employees, outside the US, vary by country.
The pay range for this role is:
215,000 - 240,000 USD per year (Remote - US)
