Director of Survivor Services (DOSS)Position Information:
- Reports to: Chief Program Officer
- Position Type: Full-time (40 hours/week) exempt
- Salary: $85,000-$95,000
- Location: Denver, CO
- Hybrid position, co-located office
- Benefits: Medical - Kaiser Permanente, Dental, Vision, Long-term Disability, Life Insurance, Retirement Plan with employer match; 90% of Health Insurance Premiums paid by employer; Wellness Benefit and Wellness Days; Robust time off package; Mileage reimbursement.
Position Summary: The Director of Survivor Services is responsible for ensuring survivor-centered programs are delivered effectively, timely, and meet organizational objectives. The DOSS will provide oversight and supervision to the residential Shift Managers and the non-residential Counseling and Advocacy staff, serve as a task supervisor for interns, and ensure cross-programmatic collaboration through trauma-informed direction and support. The DOSS will be co-located, spending time at both the residential and non-residential locations. The DOSS will support the CPO an ESP Manager with collaboration on data analysis to ensure data-driven services, occasional community engagement and education opportunities, and applicable programmatic support for grant reporting and other organizational needs. The DOSS is a part of SafeHouse Denver's Leadership Team helping to inform organizational cohesion and direction. The role will also rotate with members of the leadership team as on-call executive manager for 24/7 residential services approximately 1 week/month.
Duties and Responsibilities 1. Survivor Services Strategy & Program Design- Lead the strategic development and evolution of survivor services in alignment with organizational priorities and survivor needs with both a residential and non-residential lens.
- Identify service gaps, emerging trends, and opportunities for innovation within survivor programming in both residential and non-residential frameworks.
- Research and propose survivor-services-specific models, best practices, and program enhancements in collaboration with residential and non-residential direct service team members.
- Support monthly program data collection and analysis in partnership with data leadership and managers.
- Translate data into practice guidance, program adjustments, and strategic recommendations.
- Partner with the CPO and ESP Manager to ensure survivor services align with cross-program strategy, capacity, and resource realities.
2. Staff Leadership, Supervision & Professional Development- Provide direct supervision, coaching, and leadership to:
- Counseling and Advocacy Center staff (3-4 staff members)
- Interns supporting survivor services programs (1-3 interns)
- Oversees hiring, onboarding, and offboarding of program staff.
- Foster a culture of psychological safety, accountability, and professional growth.
- Define survivor-services competencies, learning priorities, and professional development needs.
- Accountable for performance management and role clarity at the leadership level.
- Supports as rotating on-call executive manager for 24/7 residential services 1 week/month with leadership team.
3. Cross-Program Collaboration & Community Partnerships- Support the collaboration of both residential and non-residential staff to promote alignment and continuity across both survivor-centered programs.
- Provide consultation and strategic support to all direct services staff as needed, particularly during periods of change, complexity, or service integration.
- Contribute survivor-services expertise to cross-program planning, problem-solving, and service coordination.
- Support shared understanding of survivor pathways across programs for continuity of care while respecting role boundaries.
- Support development and facilitation of external survivor-services-related trainings and educational partnerships.
- Ensure external trainings and partnerships align with SafeHouse Denver's mission, survivor-centered values, and practice standards.
- Serve as a senior survivor-services representative in coordinated community response efforts and multidisciplinary systems.
- Maintain relationships with survivor-services partners, advocacy networks, and community collaborators.
- Partner with the CPO, CEO, and Community Education staff when survivor-services expertise is required in external engagements.
4. Equity, Trauma-Informed Practice & Values Alignment- Ensure survivor services are grounded in trauma-informed, culturally responsive, and survivor-centered practice.
- Assess how policies, practices, and service models impact marginalized survivor communities.
- Support staff navigating emotional labor, ethical complexity, and secondary trauma.
- Model values-based leadership consistent with SafeHouse Denver's mission and commitments to equity and inclusion.
Qualifications- Bachelor's degree in social work, psychology, public health, or related field required; Master's degree preferred.
- Previous supervisory experience is required. Demonstrated experience leading teams through complexity, change, and emotionally demanding work.
- Strong grounding in trauma-informed, equity-centered, and survivor-led practice. Must have a passion for improving outcomes for domestic violence survivors.
- A thorough understanding of program outcomes, data collection, and analysis of data trends is required.
- Proven success in developing and evaluating program needs and operationalizing programming is required.
- Must be well organized, have a positive attitude, the ability to uphold people & programs of accountability, and demonstrate excellent verbal and written communication skills.
To Apply: Please send your resume and cover letter to [email protected] indicating Director of Survivor Services in the subject line. No phone calls please.
}
