5-7 years of sales experience, preferably in the hospitality industry
Strong knowledge of revenue management and budget analysis
Proficient in Microsoft Office applications, particularly Word and Excel
Ability to recruit, train, and motivate sales teams
Excellent verbal and written communication skills
Understanding of competitive market dynamics and pricing strategies
Proven ability to assess employee performance objectively
Responsibilities
Assist with the preparation and analysis of Sales & Catering budgets
Collaborate with the Director of Revenue Management on forecasting and yield management
Recommend sales pricing strategies and service improvements
Manage recruitment, training, and performance evaluations of Sales Associates
Set individual and team booking goals to drive urgency and results
Coach and motivate Sales Associates while assessing their performance
Monitor market position using reviews and competitive analysis
Benefits
Comprehensive health insurance options
Retirement savings plan
Employee discounts on hotel stays
Opportunities for professional development and growth
Flexible scheduling options
Full Job Description
We are HIRING for a Director of Sales, Reservations and Strategic Accounts
You should join our team if you believe...
That long-term client relationships are built through trust, responsiveness, consistency, and follow-through.
That strategic account management is less about chasing every lead and more about deeply understanding existing partners and helping them succeed.
That reservations, sales, revenue strategy, and guest experience should work together as one connected engine.
That corporate travelers, vendors, meeting planners, and business guests deserve a seamless experience from first inquiry to final stay.
That strong partnerships with corporate leaders, travel managers, procurement teams, supplier partners, and key decision-makers can drive lasting hotel performance.
That the best sales leaders are relationship stewards, problem-solvers, business thinkers, and service champions all in one.
You're a great fit for this role if you love...
Managing and growing existing strategic account relationships through thoughtful communication, service, and partnership.
Serving as the primary point of contact for key account lodging, meetings, special events, extended-stay needs, and high-profile business travel.
Partnering with account stakeholders to identify lodging solutions that support their business objectives.
Coordinating hotel accommodations for executives, associates, vendors, recruiting events, corporate initiatives, and important business travel needs.
Maintaining strong relationships with corporate leadership, travel managers, procurement teams, supplier partners, and key decision-makers.
Looking for opportunities to expand production from existing accounts before focusing on new business development.
Resolving complex reservation, account, and guest service issues in a timely, professional, and service-focused way.
Monitoring reservation trends, booking pace, room blocks, account production, and performance data to identify opportunities.
Collaborating with Revenue Management and the General Manager on pricing, inventory, forecasting, and account strategies.
Leading Sales and Reservations teams with clear expectations, measurable goals, coaching, accountability, and support.
We're excited to have you join us because...
You understand that this role is centered on managing strategic relationships and maximizing account production, not simply active prospecting.
You know how to build confidence with existing clients by being responsive, prepared, solutions-oriented, and easy to work with.
You bring hotel sales leadership experience and understand the connection between account management, reservations strategy, revenue performance, and guest satisfaction.
You can analyze occupancy, market trends, competitive data, account performance, and booking patterns to support smart business decisions.
You are comfortable preparing weekly and monthly sales, reservations, and revenue reports with clear action steps.
You can represent the hotel professionally in account communications, site visits, presentations, and community or business development opportunities.
You know how to lead, train, mentor, and develop Sales and Reservations teams while keeping service standards strong.
You can balance strategic thinking with daily operational follow-through, especially when the reservation puzzle box starts rattling.
You communicate clearly and can build alignment across clients, property leadership, Revenue Management, Sales, Reservations, and operations.
You bring a calm, polished, service-first approach to high-profile business travel needs and complex account requests.
Education and Experience
Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field preferred.
Minimum of two or more years of progressive hotel sales leadership experience.
Experience managing corporate accounts, strategic partnerships, group business, and transient account production.
Strong understanding of hotel sales, revenue management, reservations operations, forecasting, and property management systems.
Experience supporting key corporate accounts, preferred lodging relationships, business travel, meetings, events, and extended-stay needs.
Proficiency with CRM systems, hotel property management systems, Microsoft Office, reservation systems, and sales reporting tools.
Outstanding communication, presentation, relationship-building, negotiation, and problem-solving skills.
Ability to lead teams, manage multiple priorities, analyze business performance, and make sound decisions in a fast-paced hotel environment.
Strong service orientation with the ability to resolve complex account, reservation, and guest concerns with professionalism and care.
Work Environment and Physical Requirements
Ability to sit, stand, and walk for extended periods throughout the workday.
Ability to lift or move items up to 25 pounds.
Ability to use a computer, phone, property management system, reservation system, CRM, and sales tools for extended periods.
Ability to work flexible hours, including evenings, weekends, and holidays, when business needs require.
Ability to represent the hotel professionally during account meetings, site visits, presentations, and business or community events.
