Omni Hotels

Director of Rooms

Omni Hotels • $90K — $120K *
Charlotte, NC 28269In-Person
Hospitality & Recreation
5 - 7 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree or foreign equivalency required.
  • 5+ years of experience in all aspects of Rooms Division in a similar property.
  • Preferred experience in forecasting and operational analysis.
  • Proficient in Microsoft Office Suite.
  • Strong verbal and written communication skills essential.
  • Demonstrated leadership skills and ability to mentor managers-in-training.
  • Detail-oriented and organized with a service mindset.

Responsibilities

  • Oversee all front office operations following 4/5 star standards.
  • Ensure cleanliness and productivity of housekeeping and laundry functions.
  • Maintain excellent appearance in all hotel areas.
  • Drive improvements in guest experience satisfaction metrics.
  • Increase associate satisfaction scores while minimizing turnover.
  • Manage payroll and expenses according to budget variances.
  • Engage with guests regularly to gather feedback and enhance service quality.

Benefits

  • Opportunity for career advancement in a dynamic environment.
  • Engagement in leadership development programs.
  • Access to company-wide technology systems for operational efficiencies.
  • Participation in key decision-making processes during budget planning.
  • Supportive of a strong team culture with emphasis on associate satisfaction.
Full Job Description
Overview

This role is responsible for the performance of the Rooms Division, including Front Desk, Guest Services, Housekeeping, Laundry, and Loss Prevention. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.

Responsibilities
  • Oversight of all front office operations including front desk, bell associates and valet parking operations (outsourced) along 4/5 star guidelines
  • Insuring the quality and productivity of housekeeping/laundry (in-house) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.
  • Excellence in appearance of all areas throughout the hotel
  • Producing constant improvement in guest experience satisfaction metrics
  • Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
  • Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
  • Participation in weekly forecasting and scheduling activities
  • Provides assistance to Director of Finance during annual budget process for the Rooms Division.
  • Preparation of action plans as directed by management
  • Daily reviews of operating outcomes (including corrective action if required)
  • Stays visible and connects with guests on a regular basis to obtain feedback on product quality, service levels and overall satisfaction.
  • Works with direct reports (e.g. department heads) to develop and implement departmental strategies to ensure delivery of budget, service, and retention goals.

Qualifications
  • Bachelor's degree or foreign equivalency required.
  • Must have previous experience in all aspects of the Rooms Division in a property of similar size and quality for a period of five or more years.
  • Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
  • Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
  • Excellent verbal and written communication skills required.
  • Must demonstrate strong leadership skills and the ability to nurture managers-in-training.
  • Must be detail-oriented and organized.
  • Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
  • Must be highly service-oriented.

About Omni Hotels

Omni Hotels & Resorts is an American privately held, international luxury hotel company based in Dallas, Texas. The company was founded in 1958 as Dunfey Hotels, and operates 60 properties in the United States, Canada, and Mexico, totaling over 20,000 rooms and employing more than 23,000 people. The company is owned by Robert Rowling's TRT Holdings, who bought the company in 1996 from World International Holdings, Ltd. (WORLDHOTELS).
Learn more about Omni Hotels
Size
17,600 employees
Industry
Hospitality & Recreation
Founded
1983
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Omni Hotels

More Hospitality & Recreation Jobs

  • Aquatics Director
    $80K *
    YMCA Of Greater Seattle
    Seattle, WA 98115 (King County)
    Reposted Today
  • DIG Inn Restaurant Teams
    Facilities Manager
    $95K — $125K *
    DIG Inn Restaurant Teams
    New York, NY 10025 (New York County)
    Today
  • Pizza Hut
    Design Systems Lead
    $121K — $150K *
    Pizza Hut
    Irvine, CA 92620 (Orange County)
    Reposted Today
  • NEWMARK
    Analyst
    $110K — $125K *
    NEWMARK
    New York, NY 10025 (New York County)
    Today
  • Four Seasons Hotels & Resorts
    Category Manager, General
    $95K — $110K *
    Four Seasons Hotels & Resorts
    Toronto, ON M3C 0E3
    Reposted Today

Find similar Director of Rooms jobs:

NationwideCharlotte, NC