Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Director of Rooms Division (Full-Time). The Director of Rooms Division is a key member of the Executive Committee and serves as the strategic and operational leader for all Rooms Division functions. This role is responsible for delivering exceptional guest experiences, driving financial performance, fostering a culture of excellence, and ensuring the highest standards of luxury hospitality across all guest-facing and heart-of-house operations. The Director of Rooms Division provides leadership to Front Office, Housekeeping, Fairmont Gold, Guest Services, Loyalty & Guest Experience, Communications, Health Club, and Valet Operations, while championing service excellence, colleague engagement, operational innovation, and talent development. What is in it for you: 30 Wonderful company culture - our colleagues are at the heart of all that we do 30 Food & Beverage discount of 50% in our restaurants 30 Employee benefit card offering discounted rates in Accor worldwide for you and your family 30 Learning programs through our academies designed to sharpen your skills 30 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 30 Comprehensive extended health benefits package 30 Salary range: $115,000-$130,000 Job Description Strategic Leadership 30 Serve as a member of the Hotel Executive Committee, contributing to the development, execution, and achievement of the property's strategic business plan. 30 Translate organizational objectives into actionable departmental strategies that drive guest satisfaction, market positioning, and profitability. 30 Lead the Rooms Division in alignment with Fairmont, Accor Luxury, Forbes Travel Guide, and LQA service standards. 30 Act as the Rooms Division ambassador, cultivating a culture of excellence, accountability, and continuous improvement. Guest Experience & Service Excellence 30 Champion a guest-centric service culture, ensuring every arrival, stay, and departure exceeds expectations. 30 Drive performance against key guest satisfaction metrics, including Guest Voice, TrustYou, LQA, and internal service benchmarks. 30 Lead hotel-wide service recovery strategies and ensure prompt, personalized resolution of guest concerns. 30 Collaborate with operational leaders to continuously enhance the luxury guest journey and identify opportunities for innovation. Operational Leadership 30 Provide strategic oversight and operational leadership for: 30 Front Office 30 Housekeeping 30 Fairmont Gold 30 Guest Services 30 Loyalty & ALL Member Experience 30 Telecommunications/Communications 30 Health Club 30 Valet and Transportation Services 30 Ensure seamless coordination across departments to optimize operational efficiency and service delivery. 30 Maintain exceptional standards of cleanliness, presentation, maintenance reporting, and operational readiness throughout the hotel. 30 Lead operational audits, quality assurance initiatives, and compliance reviews. Financial & Commercial Performance 30 Develop and manage annual operating budgets, capital planning requirements, and monthly forecasts for all Rooms Division departments. 30 Drive departmental profitability through labor management, productivity optimization, expense control, and revenue-enhancement initiatives. 30 Partner closely with the Revenue Management team to maximize RevPAR, ADR, occupancy, and total hotel profitability. 30 Leverage business intelligence, operational analytics, and forecasting tools to support data-driven decision making. 30 Ensure accountability for financial results and achievement of departmental KPIs. Talent Development & Culture 30 Build and sustain a high-performance culture focused on engagement, inclusion, recognition, and continuous growth. 30 Lead succession planning initiatives and develop a strong pipeline of future leaders within the Rooms Division. 30 Coach, mentor, and develop Department Heads and emerging leaders through regular performance and career development conversations. 30 Partner with Talent & Culture to attract, recruit, onboard, and retain top hospitality talent. 30 Foster positive labor-management relations within a unionized environment. Quality, Safety & Sustainability 30 Ensure full compliance with all health, safety, security, and emergency preparedness standards. 30 Promote a workplace culture focused on colleague wellbeing and psychological safety. 30 Champion sustainability and responsible hospitality initiatives in alignment with Accor environmental goals. 30 Maintain compliance with all corporate, legislative, and brand standards. Partnership & Stakeholder Management 30 Serve as the primary liaison with Health Club operators and key Rooms Division service partners. 30 Collaborate closely with the Director of Food & Beverage and other Executive Committee members to deliver an integrated luxury guest experience. 30 Represent the hotel professionally with owners, brand partners, community organizations, and industry stakeholders as required. Qualifications Education 30 Bachelor's Degree in Hospitality Management, Business Administration, Hotel Management, or a related field preferred. 30 Advanced hospitality leadership certifications, executive development programs, or MBA considered an asset. Experience 30 Minimum 5-7 years of progressive Rooms Division leadership experience in luxury hotels, resorts, or complex hospitality operations. 30 Previous experience as Director of Rooms, Executive Assistant Manager Rooms, Hotel Manager, or equivalent senior operational leadership role. 30 Demonstrated success leading large-scale operations and teams within a luxury environment. 30 Experience managing unionized workforces strongly preferred. 30 Proven experience driving guest satisfaction, colleague engagement, and financial performance. Leadership Competencies 30 Exceptional leadership presence with the ability to inspire, coach, and develop high-performing teams. 30 Strong emotional intelligence, influencing skills, and relationship-building capabilities. 30 Strategic thinker with outstanding operational execution skills. 30 Results-driven with a strong sense of accountability and ownership. Business & Technical Skills 30 Strong financial acumen with experience managing budgets, forecasts, labor productivity, and operational profitability. 30 Advanced analytical and problem-solving skills with the ability to interpret operational and financial data. 30 Proficiency with hospitality systems, including PMS, RMS, labor management, and guest experience platforms. 30 Advanced proficiency in Microsoft Office Suite and business reporting tools. 30 Excellent written and verbal communication skills. 30 Bilingualism (English and French) is highly desirable for the Ottawa market. Additional Information Other Requirements 30 Ability to work a flexible schedule based on business demands, including evenings, weekends, holidays, and major events. 30 Demonstrated ability to thrive in a fast-paced, luxury hospitality environment. 30 Passion for service excellence and a commitment to creating memorable guest experiences.