Be the maestro orchestrating the symphony of guest experiences, overseeing the seamless operation of accommodations to ensure each stay is a harmonious blend of comfort and luxury. With an eye for detail and a commitment to excellence, you'll play a pivotal role in elevating our guests' satisfaction by maintaining impeccable standards in room quality, housekeeping, and overall hospitality.
- Manage the day-to-day operations of the rooms division, overseeing front office, housekeeping, and guest services to ensure a smooth and efficient operation.
- Implement and uphold high standards of guest service, ensuring that all guests experience a seamless check-in, comfortable stay, and efficient check-out process.
- Lead and motivate a diverse team of front office and housekeeping professionals, providing guidance, training, and support to ensure excellence in service delivery.
- Conduct regular inspections to maintain and enhance the quality of guest rooms, ensuring cleanliness, functionality, and adherence to brand standards.
- Collaborate with revenue management to optimize room revenue through effective pricing strategies, promotions, and upselling initiatives.
- Foster effective communication and collaboration with other departments such as sales, marketing, and maintenance to ensure a holistic approach to guest satisfaction and operational efficiency.
Qualifications
- Several years of progressive experience in hotel management, with a focus on rooms division operations, front office management, and housekeeping. Prior experience in supervisory or managerial roles is essential.
- A proven track record of delivering exceptional customer service with a keen understanding of guest satisfaction metrics and strategies for continuous improvement.
- Strong leadership abilities with the capacity to inspire and lead a diverse team. Demonstrated experience in staff training, performance evaluation, and fostering a positive work environment.
- Sound analytical and strategic thinking skills, including the ability to analyze performance metrics, make data-driven decisions, and implement strategies to optimize room revenue and guest satisfaction.
Benefits
Auberge Collection is proud to support the needs of our team members and their families with a competitive and affordable benefits package including:
- Medical, Dental, Vision plans
- Flexible Spending Accounts
- Health Savings Account
- Basic Life and AD&D
- Team Member Stay Discounts
- Employee Assistance Program
- Tuition Reimbursement
- Task Force Opportunities
- Career Growth
- Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance
- 401(k) program and receive a 4% match on employee contributions after one year.
Eligibility to enroll in our benefits is based on the applicable waiting period and employment status. Some benefits may require an employee contribution. The Plan documents supersede this description.
