Job Type
Full-time
Description
POSITION SUMMARYWe're looking for a bold, practical, and highly operational Director of Risk Management to build and lead a modern risk management function across a rapidly growing senior living organization.
This is not a traditional insurance administration role. We need a hands-on leader who can identify risks before they become crises, turn lessons learned into meaningful organizational improvement, and drive accountability across the business while being a support function.
Success in this role requires a bias toward action, ownership, and execution. One day you may be presenting enterprise risk trends to executive leadership; the next, you may be leading an incident investigation, implementing a corrective action plan, or partnering with operators to solve a problem in real time.
This role is ideal for a builder and problem-solver who thrives in a fast-paced environment and is equally comfortable developing strategy, influencing leaders, and rolling up their sleeves to get things done.
Key ResponsibilitiesEnterprise Risk Management- Lead the design, implementation, and ongoing enhancement of the organization's enterprise risk management program, addressing operational, clinical, financial, workforce, regulatory, and reputational risks.
- Establish and maintain enterprise risk reporting, dashboards, key risk indicators, and governance processes that provide leadership visibility into significant risks and mitigation efforts.
- Partner with executive leadership to incorporate risk management principles into strategic initiatives, acquisitions, transitions, and business planning.
Claims Oversight & Loss Prevention- Build and strengthen processes supporting claims reporting, investigation, litigation management, and loss prevention in partnership with the Claims Administrator, carriers, brokers, TPAs, outside counsel, Legal, and Operations.
- Monitor claim trends, litigation outcomes, and significant loss events to identify root causes, reduce future exposure, and improve operational performance.
- Participate in claim reviews, major loss events, and settlement discussions involving significant organizational risk.
Resident Safety & Clinical Risk- Develop and maintain systems for identifying, investigating, tracking, and responding to resident and clinical risk events.
- Partner with Operations, Quality, Compliance, and community leadership to promote resident safety, quality outcomes, and operational accountability.
- Lead investigations and root-cause analyses involving high-risk incidents and support implementation of sustainable corrective action plans.
- Identify enterprise-wide trends and recommend interventions that reduce resident harm, regulatory exposure, and litigation risk while promoting a Just Culture approach focused on accountability, learning, and continuous improvement.
Risk Governance, Policy & Operational Controls- Design and implement risk governance frameworks, reporting structures, escalation protocols, documentation standards, and accountability measures.
- Evaluate incidents, claims, audits, licensing concerns, litigation trends, and operational data to identify opportunities for stronger controls and organizational performance.
- Partner with Legal, Compliance, Operations, Human Resources, Audit, and Learning & Development to implement practical risk mitigation strategies that support operational excellence.
- Monitor the effectiveness of policies, corrective actions, and risk mitigation initiatives and recommend improvements as needed.
Licensing, Permits & Operational Readiness- Develop and oversee processes supporting the timely renewal and maintenance of licenses, permits, certifications, and other operational authorizations.
- Partner with Operations, Compliance, Legal, and community leadership to identify and mitigate licensing and operational readiness risks across the portfolio.
- Establish reporting and escalation processes for licensing and operational requirements that may impact resident care, business continuity, acquisitions, or transitions.
Crisis Management & Incident Response- Build and maintain crisis management, investigation, and incident response processes that support a coordinated organizational response to critical events.
- Lead responses involving serious incidents, workplace safety events, natural disasters, regulatory investigations, and other high-risk situations.
- Facilitate post-event reviews and corrective action planning to strengthen organizational preparedness and resilience.
Risk Analytics & Reporting- Design and maintain executive reporting, dashboards, and performance metrics that provide meaningful visibility into claims, incidents, litigation, workers' compensation activity, resident events, licensing status, and other key risk indicators.
- Utilize analytics and trend analysis to identify emerging risks, measure program effectiveness, and support business decision-making.
- Present actionable recommendations and meaningful performance insights to executive leadership.
Training, Culture & Organizational Learning- Partner with Learning & Development and operational leaders to develop targeted training and retraining initiatives based on identified risk trends.
- Ensure lessons learned from incidents, claims, investigations, and near misses are translated into sustainable operational improvements and organizational learning.
Team Leadership & Development- Establish clear goals, accountability measures, and performance expectations.
- Foster a collaborative, service-oriented culture focused on solving problems, reducing organizational exposure, and supporting operational partners.
- Lead by example through active participation in investigations, corrective action planning, training initiatives, and risk reduction efforts while creating a culture of ownership, urgency, accountability, and execution.
Requirements
QUALIFICATIONSRequired- Bachelor's degree in Risk Management, Healthcare Administration, Nursing, Business Administration, Legal Studies, Public Health, Insurance, or a related field.
- 10+ years of progressively responsible experience in risk management, healthcare operations, senior living, insurance, claims administration, clinical risk, patient safety, compliance, or related disciplines.
- Demonstrated experience building, implementing, or enhancing enterprise risk management programs, governance frameworks, or organizational risk initiatives.
- Experience leading incident investigations, root-cause analyses, corrective action planning, and organizational improvement initiatives.
- Strong working knowledge of liability claims, litigation management, incident reporting, insurance programs, loss prevention, and risk mitigation strategies.
- Experience analyzing claims, incident, operational, or regulatory data and translating findings into practical business actions.
- Demonstrated ability to influence cross-functional stakeholders and drive accountability without direct operational authority.
- Experience partnering with executive leadership and presenting risk trends, recommendations, and business cases to senior leaders.
- Exceptional analytical, critical-thinking, problem-solving, and project-management skills.
- Strong written and verbal communication skills, including the ability to communicate complex issues to operational and executive audiences.
- Ability to manage sensitive, high-profile, and time-critical matters with professionalism, discretion, and sound judgment.
- Willingness and ability to travel to communities and operational sites as needed.
Preferred- Experience in senior living, healthcare, post-acute care, assisted living, memory care, skilled nursing, hospitality, or other multi-site operating environments.
- Experience overseeing or supporting general liability, professional liability, workers' compensation, auto liability, and other casualty claims programs.
- Experience developing enterprise risk dashboards, key risk indicators, governance committees, and executive reporting frameworks.
- Experience implementing Just Culture, High Reliability Organization (HRO), patient safety, quality improvement, or similar organizational improvement methodologies.
- Experience supporting acquisitions, transitions, integrations, licensing activities, or operational readiness initiatives.
- Professional certifications such as ARM, CRM, CPHRM, CPCU, CPPS, CHSP, or similar risk-management, healthcare, or insurance designations.
- Advanced degree in healthcare, business, risk management, or a related discipline.
Salary Description
$165,000 - $185,000 Annually
