About the location:An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.
BASIC PURPOSE: Responsible for leading and overseeing the Reservations Department and Revenue Management strategy for Four Seasons Hotel Denver. This role ensures optimal revenue performance through strategic pricing, inventory management, and demand forecasting, while delivering an exceptional luxury guest experience aligned with Four Seasons service culture.This is a property-based leadership role, requiring close collaboration with Rooms, Sales & Marketing, and Front Office teams to drive results within a dynamic luxury hospitality environment.ESSENTIAL FUNCTIONS:Revenue Strategy & Performance - Direct and control room inventory and rate availability to maximize occupancy, ADR, and RevPAR in alignment with Four Seasons standards.
- Develop and execute comprehensive revenue strategies, including segment mix optimization, pricing structures, and demand-based controls.
- Partner closely with Sales & Marketing leadership to manage group allocations, evaluate displacement, and optimize transient/group balance.
Systems & Inventory Management - Oversee the effective use of Property Management Systems (Opera or equivalent) and Sales & Catering systems (Delphi), ensuring data integrity and strategic utilization.
Analytics & Reporting - Produce, analyze, and act upon key revenue reports, including:
- Daily & Weekly Forecasts
- Monthly Market Segment Analysis
- Booking Pace & Pickup Trends
- Displacement & Compression Analysis
- Rate Performance & Resistance Reporting
- Suite Inventory Optimization
- Channel & Source Performance
- Arrival/Departure Patterns
- Prepare and present monthly revenue and reservations performance summaries with actionable insights for senior leadership.
Rate & Product Optimization - Establish and manage pricing architecture, including:
- BAR tiers, negotiated & package rates
- Segment ceilings based on demand patterns
- Yield strategies and controls within PMS
- Suite and premium inventory strategies
- Lead and enhance upselling initiatives (Reservations and Front Desk), ensuring alignment with luxury service delivery and revenue goals.
Leadership & Culture - Foster a high-performance, service-driven culture rooted in Four Seasons values of respect, integrity, and excellence.
- Recruit, train, coach, and mentor Reservations leadership team members to support career growth and succession planning.
Collaboration & Communication - Actively participate in key hotel meetings including:
- Yield & Forecast Meetings
- Sales & Marketing Strategy Sessions
- Executive Committee Meetings
- Pre-Convention Meetings
Compliance & Standards - Ensure compliance with Four Seasons policies, brand standards, and service expectations across all reservations and revenue practices.
- Maintain readiness to respond to operational or emergency situations in alignment with hotel crisis management protocols.
NON-ESSENTIAL FUNCTIONS:- Support Sales & Marketing efforts, including site inspections and client presentations as needed
- Contribute to annual budgeting and marketing planning processes
- Collaborate with Four Seasons global reservations network and participate in property visits/audits
- Build relationships within the Nashville market and Four Seasons network to support benchmarking and talent development
- Perform additional duties as assigned by General Manager, Hotel Manager or Senior Commercial Director
KNOWLEDGE AND SKILLS:Education- Bachelor's degree in Hospitality Management, Business Administration, or related field required
Experience - Minimum 3-5 years of progressive experience in Reservations and/or Revenue Management within luxury hospitality
- Prior experience with Four Seasons or comparable luxury brand strongly preferred
- Proven track record of driving revenue growth and operational excellence
Skills and Abilities - Advanced analytical and strategic thinking capabilities
- Expertise in revenue management principles (forecasting, pricing, displacement analysis)
- Strong proficiency in Opera (or similar PMS), Delphi, and revenue management tools
- Exceptional leadership, coaching, and team development skills
- Refined communication and interpersonal skills aligned with luxury guest service
- Ability to thrive in a fast-paced, on-property environment with high service expectations
- Strong attention to detail, organization, and ability to manage multiple priorities
- Demonstrates a passion for luxury hospitality and personalized guest experiences
- Leads with empathy, professionalism, and integrity
- Builds strong cross-functional relationships and acts as a collaborative business partner
- Embodies the Four Seasons service culture: treat others as you wish to be treated
Travel required - Some travel for conferences or to assist other hotels.
Hours required - Eight to ten hours shifts; scheduled days and work hours may vary based on need.
Comprehensive Benefits- Salary Range $125 K - $135K
- Medical, dental, and vision insurance
- Paid Time Off and Vacation Pay
- 401k participation with company matching program
- Complimentary stays at Four Seasons worldwide, subject to availability
- Discounted RTD Flex Pass
- Complimentary shift meal prepared by the culinary team
Anticipated start date of June 22nd , 2026
