Job DescriptionThe Director of Retail - Empower Field is responsible for leading the retail business at Empower Field with accountability for overall performance, financial results, strategic planning/road mapping, and long-term program success. This role serves as the senior-most retail leader for the account and establishes the strategic direction and growth priorities for the retail program in alignment with client objectives, contractual commitments, and Aramark's operational and financial standards. Day-to-day retail operations are overseen by the Director of Retail with primary execution by the retail operations team, allowing this role to remain focused on long term value creation, financial outcomes, and future growth.
The Director of Retail provides enterprise-level leadership for the retail business by setting visions, defining priorities, and maintaining accountability for outcomes across all retail channels, including concert retail, brick-and-mortar locations, purchasing, and warehouse-supported fulfillment. This role leads through established retail leadership structures and focuses on strategy, governance, performance oversight, and future development while overseeing day-to-day operational execution.
In partnership with District and National Retail Aramark leadership, the Director of Retail contributes strategic insight, growth perspective, and best-practice sharing that support account-level success and broader district retail objectives. This position carries full accountability for financial performance, growth planning, leadership effectiveness, and the continued evolution of the retail program at Empower Field.
COMPENSATION: The salary range for this position is $85,000 to $95,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
Job Responsibilities- Establish long-term direction and priorities for the retail business, setting strategic objectives, operating principles, and financial targets aligned with client expectations and Aramark standards
- Maintain full accountability for retail financial performance, including revenue growth, margin performance, expense management, and overall P&L results
- Serve as the primary senior level retail liaison for the account, owning executive-level and top-to-top client communication, product presentation, performance reviews, and forward-looking planning discussions
- Provide strategic oversight across all retail channels to ensure alignment, readiness, and consistency with established standards and growth objectives
- Set clear governance models, performance expectations, and operating rhythms that enable effective execution and accountability across retail
- Guide the development of annual and multi-year retail business plans, including growth initiatives, financial goals, and channel strategies
- Partner with Finance to develop budgets, assess performance trends, and identify risks and opportunities that support sustained business results
- Oversees product selection and development from inception to delivery, recommending purchases and inventory levels based on consumer and market trends, sales strategies and financial goals as defined for each category and outlet
- Ensure appropriate controls and risk management practices are in place related to inventory, labor, cash handling, safety, and compliance without direct involvement in daily operations
- Use performance data, reporting, and market insight to evaluate results, inform decisions, and guide continuous improvement efforts
- Lead initiatives focused on advancing operational efficiency, guest experience, service quality, and long-term retail outcomes
- Identify and recommend new concepts, innovations, and enhancements that evolve the retail program and support future growth
- Support contract renewals, extensions, and strategic initiatives through strong performance leadership and collaboration
- Contribute strategic insight, leadership perspective, and best practices that support district initiatives as applicable
- Work with HR department to hire staff, ensure proper staffing for events, staying within payroll budget
- Oversee development and training of customer service programs and product knowledge
- Support leadership development and succession planning to ensure organizational depth, continuity, and long-term success
At Aramark, developing new skills and doing what it takes to get the job done can make a positive impact for our employees and our customers. In order to meet our commitments, job duties may change, or new ones may be assigned without formal notice.
Qualifications- Minimum of 7 years of progressive retail leadership experience, including senior-level responsibility
- Demonstrated experience with full P&L ownership and financial performance management
- Proven ability to lead complex retail organizations with senior leadership teams
- Strong strategic thinking, analytical skills, and sound business judgment
- Excellent executive communication skills and client-facing presence
- Experience in contract-managed, multi-unit, or venue-based retail environments
- Bachelor's degree in business, hospitality, retail management, or a related field
- High proficiency with Microsoft Office Suite and business reporting tools
- Ability to work a flexible, event-based schedule as business needs require
- Occasional travel may be required
Education 
