We are seeking a highly organized and service-driven Director of Resort Operations to oversee the daily operations at beautiful Kā‘anapali Ali'i in Lahaina, Hawaii. This role is ideal for a hands-on leader who thrives in a dynamic hospitality environment and is passionate about delivering exceptional experiences to both guests and homeowners.

Yearly Salary Range: $118,000-$130,000 (depending on qualifications)

As a valued member of our team, you'll receive a comprehensive benefits package that includes:

• Paid Vacation, sick days, and holidays
• 401(k) Retirement Savings Plan with a company match
• Group Medical, Dental, Vision, Life Insurance, and Disability Benefits
• Paid Parental Leave
• Employee Assistance Program
• Five complimentary room nights at CoralTree Hospitality properties
• Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties
• Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!

• Direct and support the leaders and operations of housekeeping, front office, bell and recreation departments working in collaboration with the General Manager
• Collaborate with the Owner Experience Manager to implement and maintain standards, processes, and procedures to the unit rating program with the goal of establishing a reputation for having the best quality residences
• Manage the guest service experience
• Monitor and evaluate guest feedback including guest satisfaction reviews and implement plans to increase guest satisfaction scores
• Monitor and achieve guest and homeowner satisfaction score goals and social media ratings, for cleanliness and residence maintenance
• Resolve guest and homeowner concerns and situations to ensure satisfaction and to follow-up in a timely manner
• Establish rapport with guests, homeowners, and vendors
• Maintain and grow strong working relationships and communication with all departments and team members to support property operations
• Develop maximum profits through cost and labor control
• Responsible for creating quality processes and procedures designed to consistently deliver superior standards and service for the homeowners and guests
• Embrace new ideas and continuous improvement to drive for impact, focusing on outcomes and accountability
• Acts as a catalyst for change and continuously looks to raise the bar to continue to make the property the preferred choice amongst travelers
• Resolves conflicts by exercising diplomacy
• Coach and mentor team members to be their best and deliver greatness, foster connections, and enable success

• High School diploma or GED required.
• Two years of post-high school education or bachelor’s degree in the field of Hospitality Management or related field preferred
• Requires a minimum of 5 years of management experience in Four or Five Diamond hotel, resort or condominium properties with strong guest service experience
• Demonstrates a high level of skills in the areas of diplomacy, problem solving, and relationship building
• Excellent verbal and written communication skills
• Demonstrates functional and productive skill using technology
• Exceptional organizational skill, ability to manage projects and establish priorities with diverse timelines and responsibilities
• Available to work a flexible schedule including evenings, weekends, holidays, and additional hours as needed
• Must have a valid Hawaii State Driver’s License and an acceptable driving record

Apply today and be part of a dynamic hospitality team!