Position SummaryThe Director of Proprietary & MTO is responsible for leading Circle K's proprietary Menu-to-Order (MTO) food platforms across North America. This role owns the strategy, development, execution standards, and performance optimization of Circle K-owned MTO concepts to ensure they are differentiated, guest-relevant, and operationally executable at scale.
This position partners closely with Culinary Innovation, Category Management, Operations, Training, Supply Chain, Technology, and Quality Assurance to deliver best-in-class MTO programs that drive traffic, attachment, and profitability while maintaining consistent execution and food safety standards. Also, any additional duties as assigned.
Key ResponsibilitiesProprietary MTO Strategy & Platform Ownership- Own the strategy and roadmap for Circle K proprietary MTO platforms
- Define platform positioning, menu architecture, and long-term evolution
- Ensure proprietary MTO concepts differentiate Circle K in the marketplace
- Align MTO strategy with overall Foodservice and QSR/MTO objectives
Menu, Offer & Guest Experience- Partner with Culinary Innovation on menu, recipe, and product development
- Optimize menus for speed of service, operational simplicity, and profitability
- Support value, limited-time, and regional offers as appropriate
- Balance customization, throughput, and execution consistency
Execution, Operations & Store Readiness- Ensure MTO programs are simple, scalable, and executable in stores
- Partner with Training & Execution teams to develop playbooks and SOPs
- Support equipment standards, layouts, and kitchen workflows
- Conduct field visits to validate execution and identify gaps
Performance & Continuous Improvement- Monitor MTO performance metrics including sales, attachment, speed, and waste
- Identify opportunities to improve labor efficiency and guest satisfaction
- Support pilots, tests, and phased rollouts of new initiatives
- Build business cases for MTO enhancements or expansions
Cross-Functional Leadership & Governance- Collaborate closely with Operations, QA, Supply Chain, IT, and Marketing
- Ensure compliance with FSQA, HACCP, and regulatory requirements
- Align with technology partners on ordering systems and digital platforms
- Support North American rollouts and BU adoption plans
QualificationsRequired- 8+ years of experience in foodservice, QSR, proprietary brands, or MTO operations
- Strong understanding of multi-unit operations and in-store execution
- Experience leading or scaling proprietary food platforms
- Proven cross-functional leadership and collaboration skills
- Strong analytical, problem-solving, and communication skills
- Ability to operate effectively in both strategic and field environments
- Willingness to travel up to 60%
Preferred- Experience with Menu-to-Order, KDS, kiosks, or digital ordering platforms
- Background in QSR or convenience retail foodservice
- Private-label or controlled brand experience
- Familiarity with food safety audits, equipment standards, and workflow optimization
