Position SummaryThe Director of Project Work - Multi-Family leads the company's multi-family project work serving multi-family developers and general contractors. This role owns the full project lifecycle - from bid and spec through order management, delivery scheduling, and installation coordination - for appliance packages supplied to apartment, condo, and mixed-use developments. The Director builds and manages the team responsible for these accounts, protects margin across the project pipeline, and is the senior point of contact.
This is a high-visibility leadership role reporting to the Chief Revenue Officer with the opportunity to shape how R&B Distributors builds out this channel as a core growth driver. Ideally located in Southern California with the ability to travel within CA, AZ, NV, WA and TX.
Key ResponsibilitiesProject Pipeline Leadership- Own the multi-family project book from quote/bid through final delivery and closeout, ensuring commitments on pricing, lead times, and delivery schedules are met
- Holds team accountable for filling the pipeline and moving the projects forward through the sales funnel
- Serve as the primary escalation point for project issues - allocation shortages, model substitutions, delivery delays, damaged/defective units, and schedule conflicts with construction timelines
- Review and approve project bids, package pricing, and margin on major multi-family opportunities
- Track project status across the active pipeline and flag at-risk jobs before they impact builder relationships
Team Management- Directly manage Builder Sales Reps assigned to multi-family accounts and mentor Project Coordinators
- Build staffing and coverage plans across the project portfolio; identify capacity and talent gaps as volume grows
- Set performance standards and conduct regular reviews for direct reports
Account & Developer Relations- Serve as senior relationship owner for key multi-family developers, general contractors, and property management companies
- Negotiate national/regional builder pricing agreements and package programs
- Represent the company in pre-construction meetings, spec reviews, and project kickoff/closeout meetings with builder partners
- Partner with manufacturer reps to secure allocation, pricing support, and new-product access for large projects
Financial Oversight- Own revenue and margin performance across the multi-family project portfolio
- Review project-level pricing, open order reports, and aging/backlog regularly to identify at-risk margin or cash exposure
- Partner with purchasing on forecasting and inventory commitments tied to the multi-family pipeline
Process & Strategy- Standardize quoting, order management, and delivery workflows across the multi-family project group
- Support business development and RFP responses for new multi-family opportunities
- Track market trends in multi-family construction starts, builder appliance specs, and competitor packages to inform pricing and product strategy
QualificationsRequired
- Bachelor's degree in Business, Supply Chain, Construction Management, or related field (or equivalent experience)
- 8-10+ years of experience in appliance, building products, or construction materials distribution, including experience serving multi-family builders/developers
- 3+ years in a leadership role managing a project sales, account management, or project coordination team
- Proven track record managing large, multi-unit project orders from bid through delivery
- Strong understanding of multi-family construction schedules, unit-turn processes, and builder purchasing cycles
- Experience with order management/ERP systems and proficiency with quoting and CRM tools
Preferred- Existing relationships with regional multi-family developers and general contractors
- Experience negotiating manufacturer/vendor programs and allocation for large-volume projects
- Familiarity with major appliance brands and builder package programs
Core Competencies- Relationship management and negotiation
- Financial and margin acumen
- Team leadership and talent development
- Problem-solving under tight construction schedules
- Cross-functional coordination (sales, purchasing, logistics, installation)
- Ability to manage a high-volume, multi-project pipeline simultaneously
Physical Requirements / Work Environment- Regular travel to builder offices, job sites, and model units; some overnight travel required
- Ability to walk active construction sites and wear required PPE when on site
- Combination of office and field-based work
What R&B Distributors Offers- Competitive base salary plus performance-based incentives
- Leadership role in a strategic growth channel with significant visibility
- Comprehensive benefits package
- Opportunity to shape the future structure and strategy of the multifamily channel
