DescriptionPosition Summary:The Director of Property Management provides strategic and operational leadership for a diverse commercial real estate portfolio, overseeing day-to-day property management, maintenance operations, and tenant relations. This role manages and develops a team of Property Managers, Assistant Property Managers, a Property Technician Lead, and Property Technicians to ensure high performance, operational efficiency, regulatory compliance, and tenant satisfaction across all assets.
Key Responsibilities:Leadership & Team Management- Lead, mentor, and manage Property Managers, Assistant Property Managers, Property Technician Lead, and Property Technicians.
- Establish performance expectations, conduct evaluations, and support professional development and succession planning.
- Foster a culture of accountability, collaboration, customer service, and safety.
- Ensure appropriate staffing levels and efficient allocation of resources across the portfolio.
Portfolio & Property Operations- Oversee daily operations of commercial properties including retail, office, industrial, residential houses, land, and mixed-use assets.
- Ensure consistent property standards, preventive maintenance programs, and capital improvement execution.
- Partner with the Property Technician Lead to ensure timely response to maintenance issues and work order completion.
- Partner with the Property Technician Lead to manage department vehicle fleet and the department's equipment to include supply inventory.
- Develop and enforce operational policies, procedures, and best practices.
Financial Management- Prepare, manage, and oversee annual property operating budgets.
- Monitor financial performance, control operating expenses, and identify cost-saving opportunities.
- Review and approve invoices, service contracts, and vendor payments.
- Collaborate with asset management and accounting teams on forecasting, variance analysis, and reporting.
Vendor & Contract Management- Negotiate, manage, and evaluate vendor and service provider contracts.
- Ensure vendors meet performance, safety, insurance, and compliance requirements.
- Oversee bidding processes for maintenance, capital projects, and professional services.
- Interact and coordinate with internal General Construction division on capital projects and budgets.
Tenant & Stakeholder Relations- Provide executive-level oversight of tenant relations and issue resolution.
- Support leasing efforts through operational coordination, tenant improvements, and property readiness.
- Management of Tenant Improvement process and documentation
- Serve as a key point of contact for ownership, asset management, and internal stakeholders.
Qualifications:Education & Experience- Bachelor's degree in Business, Real Estate, Property Management, or related field (preferred).
- 10-15+ years of progressive commercial property management experience.
- 5+ years of experience managing managers and technical teams.
- Experience overseeing multi-property commercial portfolios across varied asset types.
Certifications (Preferred)- CPM®, RPA®, CCIM®, or similar professional designation.
Skills & Competencies- Strong leadership, coaching, and team development skills
- Deep knowledge of commercial property operations and maintenance
- Financial acumen with budgeting and expense control expertise
- Excellent communication, negotiation, and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with property management software and reporting tools
Key Performance Indicators (KPIs)- Portfolio operating performance vs. budget
- Tenant satisfaction and retention
- Work order completion and preventive maintenance compliance
- Vendor performance and cost efficiency
- Team performance, engagement, and retention
Work Environment- Combination of office-based and on-site property visits in and out of the Triad, NC Market
- May require travel between properties
- Occasional after-hours availability for emergencies
Compliance, Risk & Safety- Ensure compliance with local, state, and federal regulations, including building codes, life safety, and environmental standards.
- Oversee risk management initiatives, inspections, and safety training programs.
- Ensure emergency preparedness plans are in place and regularly reviewed.
- Manage corporate office, including access control, security monitoring, and facility operations.
Reporting & Strategy- Prepare and present operational and financial reports to senior leadership and ownership.
- Analyze portfolio performance and recommend operational and strategic improvements.
- Support long-term planning, capital strategies, and portfolio optimization initiatives.
Additional property management, tenant relations, and financial responsibilities as needed. 
