Title: Director of Project Management Office (PMO)
Reports To: VP, Enterprise Platforms and ITSalary: up to $180,000FULLY ONSITE IN MELVILLE, NY JOB SUMMARY:
The Director of Project Management Office (PMO) is responsible for leading, organizing, and standardizing project management practices across Always Compassionate Health. This role oversees high-priority, healthcare-related initiatives involving operational improvements, system implementations, workflow optimization, compliance-related projects, organizational growth, patient-care outcomes, and strategic business objectives.
The Director of PMO will partner with executive leadership and clinical, operational, and cross-functional teams to ensure projects are properly planned, tracked, executed, and completed in alignment with company goals, regulatory standards, and industry best practices. This position serves as a central resource for project structure, accountability, stakeholder engagement, Agile project execution, communication, progress reporting, training, and successful implementation of companywide initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develop, implement, and lead the organization's Project Management Office structure, including project standards, tools, templates, timelines, reporting methods, and accountability measures.
- Lead the planning, execution, and completion of healthcare-related, organization-wide projects involving operations, growth, systems, compliance, process improvement, workflow development, and strategic initiatives.
- Partner with executive leadership and clinical and operational teams to identify, prioritize, and execute projects based on business needs, resources, risk, regulatory standards, and organizational impact.
- Establish clear project scopes, objectives, deliverables, timelines, milestones, ownership, and success measures.
- Develop and manage detailed project plans, timelines, budgets, and resource allocations from initiation through completion.
- Apply Agile methodologies to manage project lifecycles while maintaining flexibility for evolving priorities.
- Coordinate cross-functional project meetings and ensure all involved parties understand responsibilities, deadlines, and expectations.
- Facilitate strong stakeholder engagement across clinical, operational, and executive teams through effective communication and collaboration.
- Track project progress using tools such as Smartsheet, Jira, ClickUp, Monday, or similar platforms, and provide regular status updates to senior leadership regarding status, barriers, risks, timelines, and next steps.
- Identify and mitigate project risks, delays, resource concerns, and operational barriers proactively; escalate issues and recommend solutions as appropriate.
- Support the implementation and optimization of systems, workflows, reporting tools, and operational processes.
- Lead process improvement initiatives to increase efficiency, consistency, documentation accuracy, accountability, and communication.
- Create and deliver training materials to support successful implementation of project outcomes, process improvements, new systems, workflows, and operational changes.
- Support new program launches, business expansion efforts, and organizational development initiatives.
- Collaborate with executives to assign project owners, define responsibilities, and maintain project momentum.
- Create executive-level dashboards, reports, presentations, and project summaries to support decision-making.
- Monitor project resources, timelines, and budgets to ensure initiatives remain aligned with organizational priorities.
- Drive change management efforts to support successful adoption of new processes, systems, and initiatives.
- Maintain organized project documentation, including meeting notes, action items, timelines, approvals, updates, and final outcomes.
- Ensure projects are completed in accordance with applicable healthcare compliance standards, company policies, internal standards, industry best practices, and operational expectations.
- Promote a culture of accountability, collaboration, communication, and continuous improvement.
- Perform other duties as assigned.
QUALIFICATIONS/EDUCATION/LICENSURE/CERTIFICATIONS:
- Master's degree in Healthcare Administration, Business Administration, Project Management, Operations Management, or related field required.
- Project Management Professional (PMP) certification required.
- Six Sigma Black Belt certification preferred.
- Minimum of 7-10 years of progressive project management experience, with at least 5 years in healthcare, home care, or a closely related field required.
- Minimum of 2 years of hands-on Agile experience required; strong working knowledge of Agile methodologies required.
- Prior experience developing or leading a Project Management Office preferred.
- Experience managing complex, cross-functional projects in a healthcare, home care, or service-based organization required.
- Experience with system implementation, workflow redesign, process improvement, compliance-related projects, and organizational change initiatives required.
- Experience working directly with senior leadership and managing multiple high-priority initiatives simultaneously required.
- Proficiency in project management software such as Smartsheet, Jira, ClickUp, Monday, or similar platforms required.
- Exceptional organizational, leadership, stakeholder engagement, and communication skills required.
- Proven ability to develop and deliver training materials and content to support implementation and process improvements required.
Work Environment:
- Monday - Friday (Full-Time, On-Site) at the Melville, Long Island headquarters; candidates must reside within commuting distance to this location.
- Collaborative, mission-focused, fast-paced environment with high-impact work focused on community care.
- Opportunity for strategic leadership visibility.
- Occasional travel to branches across 17 counties in New York.
Compensation Range
- Salary: Up to $180,000.00 per year
CORPWKD
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
