Purpose: The purpose of this position is to serve as the primary leader and authority for the customer journey across both Armetco and Alumination divisions. This role ensures a seamless, high-quality experience from initial engagement through project completion, maintaining ultimate accountability for client satisfaction, project management excellence, and design integrity within the two divisions.
Core Responsibilities:
Leadership & Strategic Management- Lead: Provide strategic leadership to the Customer Experience, Project Management, and Design teams, fostering a culture of excellence, proactive communication, and continuous improvement.
- Manage: Oversee daily operations of the project management lifecycle for both Armetco and Alumination to ensure departmental goals align with overall corporate objectives.
- Accountability: Take full ownership of departmental outcomes, ensuring all team members meet performance metrics and deliver on client promises.
Customer Experience Ownership- Own the end-to-end customer experience across both Armetco and Alumination divisions, identifying touchpoints for improvement and standardizing service excellence.
- Act as the high-level point of contact for key client relationships, resolving complex issues and ensuring long-term partner loyalty.
- Implement customer feedback to measure satisfaction and drive data-informed process enhancements.
Divisional Project Management Oversight- Manage the Project Management teams for both Armetco and Alumination, ensuring projects are delivered on time, within budget, and at the highest quality standards.
- Own the project budget submittal process and project financial tracking to ensure divisional revenue goals are consistently met.
- Monitor project health, resource allocation, and budget adherence to mitigate risks before they impact the client.
- Set production and shipping deadlines for the production teams.
- Forecast project revenue and billing in advance as required by leadership, ensuring high levels of accuracy in revenue target attainment.
Design Management (Armetco Division)- Manage the Design department for the Armetco division, ensuring technical accuracy, manufacturability, and aesthetic alignment with client expectations.
- Facilitate seamless integration between the Design and Project Management teams to reduce reworks and streamline the submittal process.
- Ensure design outputs meet all relevant architectural specifications and quality benchmarks prior to fabrication.
Process Improvement & Culture- Embody and promote the company's core values, fostering culture within the Project Management and Design environments that allows team members to Thrive.
- Collaborate with leadership to refine workflows, driving cost savings and increasing overall throughput capacity.
