The Program Director for Shelter Services provides and implements program development for the organization's kauhales, emergency and transitional shelter programs. This role is responsible for ensuring culturally based, trauma-informed, and person-centered program and services while cultivating a therapeutic environment in which both residents, guests and staff experience safety, dignity, and support. The Program Director collaborates with the Operations and Clinical leadership to ensure trauma-informed principles and culturally reflective practices are embedded across sites ensuring a foundation for healing, stability and positive program outcomes.
Compensation:Starting from $90,000 annually, actual pay commensurate with experience.
Essential Functions:- Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization.
- Provide strategic leadership and oversight for assigned Kauhales, ensuring program alignment with organizational mission, funder requirements, IHS best practices, and accreditation standards.
- Oversee shelter/kauhale program scheduling, collaborating with Operations and Clinical leadership to execute each site's vision of care.
- Monitor and evaluate program performance using both traditional metrics (occupancy, length of stay, exits to housing) and relational/therapeutic indicators (trust, engagement, emotional safety).
- Champion a trauma-informed, culturally grounded shelter environment and coach/mentor program managers and staff to support quality client care and staff wellbeing.
- Manage program budgets, grant deliverables, and funder reporting, while ensuring compliance with contract PMOs and other applicable regulations.
Required Knowledge/Skills/Abilities: - Working knowledge of culturally competent clinical practices that foster a healing environment of care.
- Excellent verbal and written communication skills.
- Strong interpersonal and organizational skills with an analytical mindset to see opportunities and solve problems independently.
- Able to build lasting relationships with funders, providers and partnering organizations.
- Possess personal qualities of integrity, patience and commitment to mission.
- Flexible and able to multitask; can work within an ambiguous, fast-moving environment.
Required Education and Experience- Bachelor's degree in Psychology, Social Work or health related from accredited university.
- 5 years' progressive experience in a leadership position providing clinical or program services to disenfranchised populations.
- Experience in development of administrative policies and design of programs that promote healing and community.
Preferred Education and Experience- Master's degree in Psychology or Public Administration or related field.
- At least 5-7 years' experience in program development and evaluation.
Position Type/Expected Hours of Work:Regular full time classification. Generally Monday through Friday and some weekends. Hours and days may vary based on the needs of the consumers and the organization.
