Director of Professional Services (DPS) is responsible for the coordination, supervision, delivery and quality control of home care services under the direction of the Administrator.
Job Responsibilities- Case management responsibilities, as needed.
- Responsible for supervising and managing all personnel who provide direct client care, case management and scheduling teams.
- Management of case management, scheduling, caregiver education compliance, and comp/supervisory visit process.
- Responsible for ensuring that the professional standard of community nursing practice is maintained by all nurses providing care.
- Responsible for implementation of policies and procedures as set forth by the Governing Body and Administration.
- Responsible to administer and monitor the QAPI Program, compliance of ongoing caregiver education and management of initial and ongoing competencies and supervisory visit process.
- Meets with the Administrator to review and coordinate daily activities of the department providing report of actions taken and upcoming needs.
- Receives client intake and/or referrals.
- Performs audit of client charts
- Maintains compliance with all local, state, and federal laws and regulations regarding licensure and certification of personnel.
- Works with Compliance Team to ensure survey readiness of the branch at all times.
Required Experience, Education, Skills & Abilities- RN License, State of FL
- Two years of home care/home health experience, in a supervisory/management capacity
- Excellent customer service skills required, with the ability to mediate and resolve conflict and complaints.
- Excellent interpersonal skills, with the ability to develop positive working relationships.
- Ability to collaborate and communicate with other members of regional and corporate leadership team to align office with company goals, mission, vision, and values.
- Strong working knowledge of industry rules and regulations.
- Must be able to think critically and propose solutions to operational issues.
Excellent Benefits Package! - 401(k)
- Health, dental, and vision insurance
- HSA, FSA, DCFSA
- Company-paid life insurance
- Disability insurance
- Generous PTO
- 24/7 employee assistance program
- Discount program
