Job TitleDirector of Product Management, ISO & Channel Enablement
About the role:You will own the product strategy, lifecycle, and market execution for capabilities specifically tailored to our Independent Sales Organization (ISO) partner networks and merchant aggregators. This portfolio acts as a critical distribution mechanism for Fiserv's core processing and software services.
You will be responsible for modernizing, scaling, and managing the end-to-end product features that allow wholesale ISOs and agents to acquire, board, and manage their merchant portfolios. You will optimize partner-facing APIs, portal ecosystems, and developer toolkits to position Fiserv as the primary merchant terminal and gateway back-end provider. You will bridge complex technical solutions-such as onboarding data capture, underwriting orchestration, risk/compliance validation, and gateway API tooling-to drive adoption across our merchant segments.
What you will do:- Develop and execute a multi-year product strategy for the ISO channel to maximize merchant acquisition volume, maximize partner retention, and increase portfolio processing efficiency.
- Collaborate with key product houses (e.g., Commerce Hub, and Clover) to wrap core transactional engines, secure tokens (TransArmor/Network Tokens), and payment endpoints into specialized packages optimized for third-party resale.
- Modernize the technical onboarding workflow by leveraging platform-based data capture APIs and SDKs to lower time-to-market for prospective processing networks.
- Collaborate with the sales and marketing networks to build competitive go-to-market initiatives, pricing engines, contract options, and developer sandboxes.
- Steer cross-functional execution across dedicated Engineering, Architecture, Product Marketing, Legal, and Finance groups to ensure downstream alignment ahead of global software updates.
- Update system workflows to comply with shifting card network regulations, ensuring data structures cleanly differentiate and capture compliance indicators for both Cardholder-Initiated (CIT) and Merchant-Initiated (MIT) recurring payment cycles.
Experience you'll need to have:- Bachelor's degree in a technical or business-related field (Computer Science, Business Administration, Engineering) or equivalent practical experience.
- 8 years of progressive product management experience within the payments, fintech, or corporate merchant banking industries.
- 3 years leading complex product portfolios, engineering-heavy domains, or platform initiatives in a matrixed enterprise landscape.
- Deep, operational understanding of the Merchant Acquiring and ISO distribution architecture-including merchant boarding, multi-MID splits, underwriting criteria, interchange optimization strategies, and merchant gateways.
- Proven track record deploying technical, developer-centric product specifications including RESTful APIs, multi-layered security tokens, orchestration layers, webhooks, and drop-in hosted UI portals.
Experience that would be great to have:- Extensive familiarity with merchant lifecycle management tools like CoPilot or merchant tools such as CardPointe.
- Practical experience dealing with multi-party payment models, marketplace payments, split-settlements, or embedded financial services ecosystems.
- Prior experience translating highly complex legacy underwriting architectures into automated, real-time digital software workflows.
Travel: How you'll work:This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
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This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
