About the RoleWe're looking for a Director of UX to lead and scale our UX function at a pivotal stage of growth. You'll report directly to the VP of Product and serve as a strategic partner in accelerating product adoption across Limble's user base.
You'll lead a growing, multi-disciplinary UX team with the mandate to elevate design maturity, embed data-driven practices, leverage AI to boost productivity, and make UX a measurable driver of adoption and retention.
This is a people-first leadership role for someone equally comfortable setting strategic direction and coaching their team through complex, real-world design problems while building partnerships with cross-functional stakeholders.
What You'll DoTeam Leadership & Development- Lead, mentor, and grow a multi-functional design team
- Build a high-performance design culture grounded in craft, curiosity, and user empathy
- Define career ladders, growth frameworks, and hiring plans to scale the team as Limble grows
- Foster a data and feedback-rich environment with strong design critique and review practices
Strategic Partnership- Serve as a strategic UX partner to the VP of Product, contributing to roadmap prioritization and product vision
- Represent the voice of the user at the leadership level, ensuring UX considerations are embedded in product strategy from day one
- Partner with Product Marketing, Customer Success, and Support to connect UX work to customer outcomes and commercial goals
- Collaborate closely with Engineering to ensure design feasibility, velocity, and quality
- Explore how AI can directly inform in-product experiences for end users, reducing friction and accelerating time-to-value
Data-Driven Design Practice- Champion and operationalize Pendo as Limble's primary platform for user analytics, in-app guides, and behavioral insights
- Build internal practices and rituals around Pendo data-establishing how the team uses usage analytics, funnel data, and NPS signals to drive design decisions
- Spearhead the team's adoption of AI-powered tools across the design workflow to reduce time from initial insight to validated solution.
- Partner with Product and CS to align on metrics that matter: adoption, activation, task success, and time-to-value
- Drive a culture of hypothesis-driven design with regular usability testing, A/B testing, and quantitative validation
Content, Onboarding & Instructional Design- Oversee Limble's technical writing and in-app content function, ensuring documentation and guides meet a high bar for clarity and usability
- Define and enforce best practices for in-app onboarding, tooltips, walkthroughs, and contextual help-leveraging Pendo's guide capabilities
- Partner with Customer Success and Support to identify friction points and translate them into scalable self-serve content solutions
- Bring a strong point of view on instructional design principles and how they apply to a B2B SaaS product experience
Design Systems & Craft- Evolve and maintain Limble's design system to support scale, consistency, and speed across the product
- Set and uphold a high bar for interaction design, accessibility, and visual quality
- Ensure UX research is integrated into the design process-not an afterthought
Requirements- 7+ years of UX leadership experience managing multi-disciplinary teams
- Proven track record scaling a UX function in a B2B SaaS environment
- Hands-on experience with Pendo with demonstrable ability to translate behavioral data into design decisions
- Demonstrated experience using AI tools to accelerate the design process and support design system governance and maintenance
- Familiarity with instructional design principles and in-app onboarding/guide best practices
- Strong cross-functional collaboration skills across Product, Engineering, Marketing, CS, and Support
- Experience building, maturing, and maintaining a design system from the ground up
- Excellent communication and storytelling-you can align stakeholders and make the case for UX investment
Benefits- Salary Range: $190,000 - $230,000
- Fully remote position
- Flexible PTO
- 13 paid company holidays
- Paid parental leave
- Health, Dental, and Vision insurance
- Employer paid Basic Life insurance and Short-Term Disability insurance
- Company contribution match for HSA and 401(k)
- Flexible Spending Accounts
- Monthly employee wellness stipend
- Opportunities for Learning and Development Reimbursement
- Pet insurance
