Shift: Monday - Friday, normal business hours
Department: Ambulance Services
Compensation:
• Base Pay Range: $133,944.84 - $218,511.24 annually, based on experience

DETAILED JOB DESCRIPTION

Develops and maintains policies and procedures associated with pre-hospital personnel.

Oversees contracts and clinical agreements for supported areas, ensuring compliance, service alignment, and operational continuity.

Coordinates the setup and management of satellite locations to support strategic growth and access to care.

Manages billing functions and ensures revenue integrity for pre-hospital and other billable patient visits.

Leads and innovates on staffing models, care delivery, and billing processes to support current and future service development.

Coaches staff to foster continued growth and professional development.

Maintains standards of care utilizing clinically appropriate benchmarks set by regulatory, licensing, or specialty organizations.

Ensures staff meet all standards and regulatory requirements for accrediting bodies, state, and federal agencies.

Interprets and applies complex healthcare regulations related to air and ground medical transport, EMS education, and controlled substance administration.

Provides oversight for compliance with federal and state regulations, including DEA/BNDD licensing, CLIA certifications, ground ambulance, air ambulance, and training entity state licenses.

Maintains accreditation readiness for CAMTS, CoAEMSP/CAAHEP, and other governing bodies.

Intercedes with families and/or patients to resolve concerns related to the delivery of pre-hospital care services.

Evaluates the quality and effectiveness of practices using appropriate data to identify improvement opportunities.

Collaborates with local EMS services, Emergency Departments, and internal MU Health Care departments to support positive working relationships.

Develops and maintains community and professional relationships integral to pre-hospital services success.

Serves as liaison to regional EMS councils, state advisory bodies, and interagency partners to support coordinated system development and strategic collaboration.

Develops systems to ensure achievement and maintenance of departmental metrics and integration with system-led initiatives.

Communicates effectively with and leads multidisciplinary teams in pre-hospital services.

Develops budgets in collaboration with department leadership and monitors expenditures to maintain operational costs within budget.

Develops, coordinates, and maintains daily staffing schedules to ensure the appropriate level of unit coverage and continuity of care.

Monitors time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely submittal/approval for payroll purposes.

May complete unit/department-specific duties as outlined in department documents.

REQUIRED QUALIFICATIONS

Bachelor's degree in a health or business related field.

Master's degree in business or a health-related field, or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.

Seven (7) years of progressively responsible experience in a healthcare environment.

Paramedic (EMT-P or EMT-CP) licensure by the Missouri Department of Health and Senior Services (DHSS)

OR

Missouri Board of Nursing RN or Nurse Licensure Compact multi-state RN. When primary state of residency changes, compact state RNs must apply under new state of residency within thirty (30) days.

PREFERRED QUALIFICATIONS

Experience serving as an EMS System Director, Chief, or equivalent executive with full administrative authority over a high-volume EMS operation (10,000+ annual responses preferred)

Demonstrated experience with EMS program oversight inclusive of budget management, strategic planning, workforce management, and regulatory compliance

Experience leading or overseeing an accredited EMS education program

Familiarity with air-medical operations, Mobile Integrated Health/Community Paramedicine programs, or inter-facility transport coordination

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.