Sunrise Senior Living, Inc

Director of Operations

Sunrise Senior Living, Inc$113K — $174K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years operational leadership experience, preferably multi-site
  • Strong P&L and financial management skills
  • Experience in senior living, healthcare, or hospitality is preferred
  • Demonstrated ability to lead teams and drive results
  • Strong analytical and problem-solving capabilities
  • Excellent communication and cross-functional leadership skills
  • Willingness to travel and manage multiple priorities

Responsibilities

  • Lead operations across multiple communities to ensure quality and compliance
  • Recruit and develop Executive Directors and leadership teams
  • Drive occupancy growth and revenue strategies
  • Oversee P&L performance and budgeting
  • Utilize data and KPIs to enhance operational performance
  • Collaborate with Sales, Care, HR, and Finance on strategic initiatives
  • Ensure regulatory compliance and quality assurance
  • Elevate customer experience through service excellence

Benefits

  • Medical, Dental, Vision, Life, and Disability Plans
  • Retirement Savings Plans
  • Employee Assistance Program and Discount Program
  • Paid time off (PTO), sick time, and holiday pay
  • myFlexPay for instant payment post-shift
  • Tuition Reimbursement
  • Potential for discretionary and non-discretionary bonuses, subject to performance
Full Job Description
As a Director of Operations, you lead a portfolio of communities, driving performance across care, sales, financial results and team engagement to deliver operational excellence and resident satisfaction.

What You'll Do:
• Lead multi-community operations, ensuring quality care, service and compliance
• Recruit, develop and manage Executive Directors and leadership teams
• Drive occupancy growth, revenue strategy and market positioning
• Oversee P&L performance, budgeting, labor and financial outcomes
• Use data, reporting and KPIs to improve operational performance
• Partner with Sales, Care, HR and Finance to execute strategic initiatives
• Ensure regulatory compliance, quality assurance and risk management
• Drive customer experience, engagement and service excellence
• Lead change initiatives, succession planning and leadership development

What You'll Bring:
• 5+ years operational leadership experience (multi-site preferred)
• Strong P&L, financial management and business strategy expertise
• Experience in senior living, healthcare or hospitality preferred
• Proven ability to lead teams, drive results and manage performance
• Strong analytical, decision-making and problem-solving skills
• Excellent communication and cross-functional leadership ability
• Ability to travel and manage multiple priorities

Director of Operations - Lead Multi-Community Performance and Drive Growth
Director of Operations | Senior Living | Multi-Site Leadership | P&L | Operations Management | Healthcare Operations | Leadership
Pay Range:
113,100.00 - 174,000.00

We also offer benefits and other compensation that include:
  • Medical, Dental, Vision, Life, and Disability Plans
  • Retirement Savings Plans
  • Employee Assistant Program / Discount Program
  • Paid time off (PTO), sick time, and holiday pay
  • myFlexPay offered to get paid within hours of a shift
  • Tuition Reimbursement
  • In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
  • Some benefits have eligibility requirements

About Sunrise Senior Living, Inc

Sunrise Senior Living, Inc. is a provider of senior living services. The Company's senior living services are provided through its portfolio of senior living communities located in the United States, Canada and the United Kingdom. The Company offers a range of personalized senior living services, including independent living, assisted living, care for individuals with Alzheimer's and other forms of memory loss, as well as nursing and rehabilitative services. The Company operates through two segments: Sunrise and Gracewell. The Sunrise segment includes the Company's communities in the United States and Canada, excluding management services. The Gracewell segment includes the Company's communities in the United Kingdom. The Company offers a range of senior living services, including independent living, assisted living, care for individuals with Alzheimer's and other forms of memory loss, as well as nursing and rehabilitative services.
Learn more about Sunrise Senior Living, Inc
Size
32,000 employees
Industry
Founded
1981

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