Rochester Institute of Technology

Director of Operations - Retail & Convenience Stores

Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field required
  • 7 years of supervisory experience in food service necessary
  • Knowledge of food service production techniques and standards
  • Understanding of food sanitation and safety protocols
  • Experience with point-of-sale (POS) systems operation
  • Strong time management and organizational skills
  • Ability to train, coach, and delegate effectively

Responsibilities

  • Manage preparation, assembly, and service of food and dining options
  • Oversee sanitation of food service facilities and equipment
  • Supervise dining operations, ensuring quality customer service
  • Manage food and beverage sales and cash handling procedures
  • Collaborate with team members on inventory and budgeting
  • Train and coach staff on customer service and university values
  • Perform additional duties as assigned

Benefits

  • Work in a vibrant on-campus environment
  • Opportunity for personal and professional growth
  • Engage with a diverse community of students and staff
  • Contribute to a team that emphasizes hospitality and service
  • Gain extensive experience in food service management
Full Job Description
Essential Duties & Responsibilities
  • Manages the preparation, assembly, and service of various food and dining options in a professional manner. Assists with steaming, frying, reheating, and garnishing food displays as needed. Ensures food service stations are set up, stocked, and maintained
  • Oversees sanitation of food service preparation facilities and equipment in compliance with applicable standards and protocols. Inspects equipment to ensure proper working condition
  • Supervises dining operations to maintain quality customer service. Leads by example when greeting and welcoming students, faculty, staff, and other diners. Promotes a warm and hospitable atmosphere. Adheres to university values with every interaction
  • Manages food and beverage sales. Ensures cash management, including sales, cash drawers, and deposits is compliant with university procedures in the department point-of-sale (POS) system
  • Collaborates with team members to manage inventories, order supplies, and manage budgets and revenue
  • Trains and coaches team members. Encourages and empowers staff to maintain positive attitudes, provide quality customer service, and uphold university values
  • Other duties as assigned


Knowledge, Skills, & Abilities
  • Knowledge of food service production and service techniques and standards
  • Knowledge of food sanitation and safety standards and protocols
  • Knowledge of point-of-sale (POS) systems operation and management
  • Skill in time management, organization, and multi-tasking in high volume environments
  • Skill in identifying, evaluating, developing, and implementing solutions to resolve complex problems
  • Ability to plan, delegate, train, and coach the work of others


Minimum Education & Experience
  • Bachelor's degree in related field
  • 7 years of supervisory experience
  • Equivalent combination of experience and education may be considered


Job Level Overview

Management and People Leadership Level 3 - Heads a department, multiple smaller functions with a department, or a specialized function with institution-wide span. Integrates strategic thinking to drive cross functional initiatives to optimize efficiency, performance, and innovation.

FLSA Category
Exempt

Work Location
On Campus

Compensation
$81,600 - $90,000

Application Materials

When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.
Cover Letter, Curriculum Vitae or Resume

Candidates must be eligible to work in the United States.

About Rochester Institute of Technology

Rochester Institute of Technology (RIT) is a private research university located in Rochester, New York. The university offers undergraduate and graduate degrees, including doctoral and professional degrees and online masters as well. RIT is composed of nine academic colleges, including the National Technical Institute for the Deaf. The university is internationally recognized and ranked as one of the top universities in the United States for undergraduate programs in engineering, business, and computing.
Learn more about Rochester Institute of Technology
Size
18,300 employees
Industry

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