DIRECTOR OF OPERATIONSDirector of Operations Responsibilities include, but are not limited to: - Maintain proper staffing levels to maximize sales;
- Maintain 90+ third party "shop" scores;
- Manage Office Systems including: cash handling, office management;
- Maximize sales on event day and game day operations including pre/post event activities;
- Achieve or exceed P&L objectives per pre-determined projections and company expectations;
- Manage facility R&M including PM, warrantee work, daily cleaning, repairs and associated budgets;
- Maintain the POS and audit operations.
Human Resources
- Ensure correct on-boarding of all employees according to company standards.
- Monitor all payroll functions from the timekeeping system to any adjustments to ensure all guidelines outlined in the Employee Handbook are met.
- Ensure compliance on all "Wage and Hour" standards according to city, state, federal and company guidelines.
- Practice company's "Open Door" policies.
- Monitor workplace to make sure all employees are being treated respectfully.
- Develop employees for advancement.
- Identify employees for promotion and discover unique employee abilities.
- Provide a professional and safe work environment for all employees.
- Enforce all training standards (initial, on-going and specialty) including testing, updating training materials and the certified trainers program.
Financial and Business Management
- Perform weekly inventories per company standards.
- Assemble and turn in PACE per pre-determined company standards.
- Perform financial reporting and analysis as directed by superiors.
- Maintain COGs according to company standards.
- Understand and execute all company cash handling procedures including: safe maintenance, deposits, change orders and all banking functions.
- Audit financial operations randomly.
- Maintain POS system for accuracy and efficiency, ring all sales according to plan.
Marketing and Promotions
- Develop and execute weekly and monthly promotions to build the brand and generate revenue.
- Request and utilize collateral to support promotional and marketing efforts.
- Effectively develop and manage the 120 promotional calendar to clearly plan promotional efforts.
- Oversee the scheduling and effectiveness of al promotional hours and outings.
- Work with district marketing plan to maximize venue's profitability.
Salesbuilding
- Manage all salesbuilding personnel to accomplish pre-designated goals.
- Constantly monitor and adjust salesbuilding offer as needed.
- Approve and monitor all salesbuilding collateral and outreach efforts.
- Oversee all Salesbuilder "sales report" reporting.
- Manage salesbuilding systems: check ins, data collection, etc.
Culinary
- Oversee pre-designated BOH systems according to established standards.
- Maintain and monitor all menus.
- Oversee all product chain of custody for all products.
- Maintain all food and supply storage areas.
- Maintain great relationships with all vendors.
- Oversee BOH staffing and BOH crew development.
- Establish and maintain BOH standards including: ticket times standards, expediting operations, etc.
Private Parties and Catering
- Effectively communicate and execute all private parties according to plan including: food service and quality standards, greet procedures, POS and pay out procedures, set up and décor standards, party rental, supply storage.
- Accomplish the goal of rebooking all repeatable parties.
- Utilize BEOs and reservation system to effectively utilize resources and maximize revenue.
- Provide information to sales team and Director of Sales in a timely manner in order to help book parties.
- Provide feedback to team to update menus, provide better operations and to keep sales team up to date.
- Manage weekly BEO meeting.
Director of Operations Qualifications - 5-7+ years' experience in management of and dealing with large restaurant operations required, multi-unit management a plus. 4 year college degree or equivalent and/or course work in restaurant management preferred. Must be at least age 21 and speak fluent English.
- Proven ability to lead a team and portray good people management
- Proven ability to communicate effectively and efficiently, both verbally and in writing, as well as listen to fellow employees, guests and third parties.
- Must be flexible and adaptable to change.
- Possess exceptional time management and organizational skills.
- Must be internally motivated and detail oriented and have a passion for teaching others.
- Must be able to work a flexible schedule including days, nights, weekends and holidays.
The Director of Operations position requires the ability to perform the following: - Moving about the facilities safely and efficiently.
- Carrying or lifting items weighing up to 75 pounds.
- Handling food, objects, products, and utensils.
- Pushing, pulling, bending, stooping, kneeling.
