Job Title: Director of Operations - Hospice

Job Location: Knoxville, TN

Office: University of Tennessee Hospice

POSITION SUMMARY: The Director of Operations (DOO) is responsible for the overall organization and financial management of the agency, and direction of agency operations and functions according to approved policies, procedures, and standards. The DOO ensures the enhancement of business development and continuous improvement of agency efficiency and fiscal success. The DOO provides supervision to the Clinical Manager(s) who ensure the delivery of quality care to patients. This role is responsible for maintaining the agency's image in the community, state, and national organizations.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Ensures the agency's compliance with all regulations, laws, policies and procedures. Educates all staff members about state, federal, and accreditation requirements (as applicable). Maintains compliance with all local, state and federal laws regarding licensure and certification of agency personnel and accreditation standards.
• Ensures that all services are billed as provided to the proper payor source. Analyzes available reimbursement data, identifies trends and initiates appropriate plans of action. Collaborates with appropriate staff to complete billing adjustments and maintenance of accurate records of these adjustments.
• Directs weekly business development and management team meetings with all appropriate staff and other members of the medical community to promote home health services. Meets budgeted admission goals in collaboration with Business Development team.
• Provides input, guidance and feedback related to marketing activities and agency marketing plan to ensure that goals for growth are met. Participates in marketing activities.
• Ensures adequate orientation of every team member assigned to their agency.
• Assigns and directs staff with appropriate skills to perform duties. Coaches, directs, and encourages staff through use of formal and informal means. Provides leadership planning for staff education programs, administrative/staff meetings, in-services, and encourages continuous education and staff development for all team members. Sets positive, attainable expectations, objectives and goals for the agency.
• Uses knowledge, experience, and other resources as necessary to make logical decisions, solve problems, analyze work processes and make suggestions for improvement.
• Develops agency budgets in coordination with the Cluster and Portfolio leadership.
• Responsible for care center financial and clinical performance along with delivery on key metrics within established budget.
• Ensures implementation of a performance improvement program to drive quality care, positive patient outcomes, and address negative trends. Ensures issues and deficiencies identified during internal or external surveys or audits are addressed and corrected.
• Consults and collaborates with the Cluster and Portfolio leadership in the implementation of clinical operations standards and processes.
• Responsible for the delivery of care for all patients served by the agency by providing supervision and support to the Clinical Manager.
• Participates in on call process, including admin on call, preparing on call schedule, supports the on-call process.
• Adheres to company policies and procedures and HIPAA/ Privacy Program, Compliance Program, and Code of Conduct and Ethics. Participates in activities associated with the management of workplace health and safety. Identifies and reports health and safety risks, accidents, incidents, injuries and property damage at the workplace.
• Provides oversight and approval of payroll, ensures agency is operating in accordance with current pay practices.
• Ensures that agency operations are processed in accordance with workflow standards.
• Responsible for employment decisions for direct report staff, including decisions to hire, fire, advance, promote, or change status.
• Monitors and evaluates employee performance. Holds employees accountable for the attainment of defined goals and objectives. Executes effective performance redirection when needed. Develops employees through coaching, mentoring, and formal/on the job training and development opportunities.
• All other duties as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

QUALIFICATIONS & REQUIREMENTS FOR THE POSITION:

• Associate's degree in business or related clinical field, required
• At least two (2) years of experience working in home care with at least one (1) year being in a supervisory role or at least two (2) years of experience in a leadership/management role in a healthcare, home health or hospice setting required.
• Current CPR certification required.
• Current Driver's License, vehicle insurance, and access to a dependable vehicle or public transportation.

PREFERRED KNOWLEDGE AND SKILLS:

• Bachelor's degree in business or a related clinical field and Licensed Clinical Professional.
• Home Health Experience.
• Current RN licensure or other health care professional licensure in state of practice.
• Excellent presentation, negotiation, and relationship-building skills required.
• Effective communication skills, both verbal and written.
• Self-motivated; able to work independently with minimal oversight.

SUPERVISORY RESPONSIBILITIES:

• This role will supervise agency leadership staff, and others, as appropriate.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job may be performed at a desk and require heavy use of office equipment, including computer, tablet, and phone.
• Must have the reasonable ability to stand, walk, sit, use hands to finger, handle, feel, reach, balance, see, talk, hear, and drive. Must be reasonably capable of lifting over twenty (20) pounds.
• Work schedule may occasionally require evening, night, holiday, or weekend assignments.
• Some travel may be required to visit client locations and/or Company meetings, including overnight.
• Schedule may occasionally require evening, night, holiday, or weekend work.

ACKNOWLEDGEMENT

I have read this job description and fully understand the requirements and notices set forth therein. I hereby accept the position and agree to perform the identified essential functions in a safe manner and in accordance with the Company's established policies and procedures. I agree to request guidance from my Supervisor if I am unsure of how to interpret any policy.

I further understand that my employment is at-will and thereby understand that my employment may be terminated at-will either by the Company or myself, and that such termination can be made with or without notice.

This position consistently supports and promotes compliance with the Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the agency, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal, State, and local laws and regulations, accreditation and licensure requirements (if applicable), and all policies and procedures.