Director of OperationsLocation: New York (NY-based, with oversight of NY & NJ operations)
Company: Exit Mold
We are seeking a highly organized, execution-focused
Director of Operations to partner directly with ownership and drive operational excellence across the business.
Position OverviewThe Director of Operations will report directly to the owners and play a critical role in scaling the business. This individual will oversee daily operations, manage internal teams, and build systems that improve efficiency, productivity, and growth.
This is a hands-on leadership role for someone who thrives in fast-paced environments, understands real estate/property operations, and enjoys building structure within growing businesses.
Key ResponsibilitiesOperational Leadership- Oversee all day-to-day office operations, ensuring smooth execution across teams
- Manage and support a team of 12-14 inspectors, ensuring productivity and accountability
- Act as the central point of contact for operational questions, escalations, and problem-solving
- Handle issues proactively in a calm, professional, and solutions-oriented manner
Scheduling & Workflow Management- Oversee incoming calls, bookings, and technical inquiries related to violations
- Ensure efficient scheduling and time management across all employees and inspectors
- Monitor daily workflows to ensure timely completion of tasks and services
Process Improvement & Systems Development- Build, implement, and optimize operational systems and processes
- Conduct ongoing process analysis to identify inefficiencies and implement improvements
- Develop scalable workflows to support company growth while minimizing costs
- Identify barriers to execution and recommend actionable solutions
Strategy & Growth- Partner with ownership to develop and execute operational strategies
- Help drive expansion efforts across New York and New Jersey
- Develop long-term plans to improve productivity, service delivery, and profitability
Team Development & Performance Management- Collaborate with ownership to establish employee performance goals and KPIs
- Monitor performance metrics and ensure accountability across the team
- Foster a collaborative, inclusive, and high-performance work environment
Industry Expertise & Compliance- Become an expert in NYC mold and lead regulations, violations, and reporting requirements
- Ensure all operations comply with local NYC laws, regulations, and company policies
- Work closely with external partners, subcontractors, and stakeholders
Data & Metrics- Track, analyze, and report on key operational metrics
- Use data to drive decision-making and improve efficiency
Qualifications- 5-10+ years of operations experience, preferably in real estate, property management, construction, or home services
- Experience coordinating or supporting HPD and/or DOH violations, compliance, or remediation projects is preferred.
- Familiarity with mold, lead, asbestos, or other environmental compliance requirements is a plus.
- Proven ability to manage teams and improve operational processes
- Strong organizational and problem-solving skills
- Experience building systems and scaling operations in a growing business
- Comfortable working in a fast-paced, hands-on environment
- Strong communication and leadership skills
- Experience managing scheduling, field teams, or service-based operations is highly preferred
What We're Looking For- A true operator who enjoys execution, not just strategy
- Someone who can bring structure and accountability to a growing business
- A leader who can balance people management with process improvement
- A proactive problem-solver who takes ownership and drives results
Benefits- Choice of 4 medical plans with one at $0 payroll cost for the Employee
- FSA medical and dependent spending account
- HSA available with high deductible plan
- Vision and Dental Insurance (2 dental plans to choose from!)
- Company paid Long/Short term Disability
- Company Paid Life Insurance $25k
- 401k with company matching
- Ancillary Benefits (Hospital, Critical Illness, Accident)
- Paid time off and Holidays
