DescriptionConcord Hospitality is seeking a dedicated and dynamic
Director of Operations to oversee all facets of hotel operations. Partnering closely with the General Manager, this role drives property-wide strategies focused on guest satisfaction, employee engagement, financial performance, and service excellence-ensuring we exceed brand standards and deliver memorable experiences.
As a Concord Leader you will be responsible to: Inspire greatness in your team. Encourage and support team members to reach their full potential. Create a work environment that is a Great Place to Work for all. Lead with integrity, transparency, respect, and professionalism. Care for your team and their families.
Key Responsibilities:
- Ensure consistent compliance with brand standards across all departments and daily operations.
- Support and supervise front desk, food & beverage, and other operational areas as needed.
- Maintain adherence to licensing, permits, OSHA, MSDS, and corporate accounting procedures.
- Oversee bar, restaurant, and banquet operations, driving quality service and operational efficiency.
- Assist in recruiting, training, and onboarding new associates while ensuring adequate staffing levels.
- Provide leadership, coaching, and counseling to department managers and supervisors to foster a motivated and productive team.
- Monitor guest satisfaction metrics and develop actionable strategies to continuously enhance the guest experience.
- Maintain accurate inventory control and manage supply availability to support smooth operations.
Qualifications:
- Proven experience in hotel operations leadership, preferably in a multi-department capacity.
- Strong knowledge of brand standards, hospitality service, and regulatory compliance.
- Demonstrated ability to lead, mentor, and inspire a diverse team.
- Skilled in problem-solving, guest recovery, and staff development.
- Flexible, hands-on leadership approach with a strong focus on achieving results.
Benefits
We offer competitive wages and a comprehensive benefits package for full-time associates, including:
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) program with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training & development opportunities
- Career advancement within our growing portfolio
