Director of Operations - Germantown TN

City Wide Facility Solutions

Position Summary

The Director of Operations is responsible for leading all operational activities within the Memphis market. This executive-level leader will oversee Facility Solutions Managers, client retention, contractor performance, service delivery, operational profitability, and employee development. The ideal candidate is a strong people leader who thrives in a fast-paced environment, excels at relationship management, and has a proven track record of developing teams and driving operational result

Key Responsibilities
• Lead, coach, and develop Facility Solutions Managers and operational personnel. • Recruit, hire, onboard, and train operational team members. • Maintain client retention rates exceeding 90%. • Oversee service delivery operations across the market. • Manage operational budgets and departmental expenses. • Achieve annual revenue, profitability, and growth objectives. • Develop and maintain strong relationships with independent contractors and vendors. • Partner with the sales team to support growth and cross-selling opportunities. • Participate in all major new client starts and oversee successful onboarding. • Ensure inspections, follow-up actions, and CRM records are maintained. • Personally manage and develop 6-10 Facility Solutions Managers. • Spend at least 50% of time in the field with cli0ents, employees, and contractors.

Requirements

Qualifications

Required: • Bachelor's Degree or equivalent professional experience. • 10+ years of operations leadership experience. • 10+ years of team management experience.
• Experience managing customer-facing service operations. • Strong financial and budget management experience. • Proficiency in Microsoft Office Suite and CRM systems. Preferred: • Facility services, commercial maintenance, janitorial, or property management experience. • Experience managing independent contractor relationships.

Benefits

Benefits
• Competitive Base Salary • Performance Bonus Opportunities • Medical, Dental & Vision Insurance • 3 Weeks Paid Time Off • 8 Paid Holidays • 401k with Company Match • Company-Paid Dental/Vision and Life Insurance • Auto and Phone allowance • Professional Development Opportunities