Job Summary
The Director of Operations (DOO) plays a pivotal role in maintaining operational efficiency, driving performance and growth, and delivering high-quality customer service to our members. Responsibilities include overseeing recruitment, scheduling, and coordination efforts while ensuring compliance with regulatory standards and company policies.

Essential Duties and Responsibilities:

• Ensure the smooth and efficient operation of the branch location, overseeing daily activities to optimize performance and resource utilization.
• Develop and implement strategies to drive performance and achieve growth targets, fostering a culture of excellence and accountability within the branch team.
• Lead the recruitment process for field staff, collaborating with HR to attract, select, and onboard qualified candidates who meet the organization's standards.
• Supervise the scheduling and coordination department, ensuring efficient allocation of resources and timely delivery of services to meet client needs.
• Champion a customer-centric approach, ensuring that every client interaction reflects a commitment to exceptional care and service.
• Serve as the primary point of contact for clients, their families, and caregivers, delivering outstanding customer service and promptly addressing inquiries or concerns.
• Maintain regular communication with clients and their families to provide updates and build positive, lasting relationships with clients and service coordinators (payers).
• Coordinate client caseloads - including scheduling, service coordination, and caregiver assignments - making adjustments as needed to ensure continuity of care and alignment with client needs.
• Collaborate with healthcare professionals, social workers, schedulers, and other relevant stakeholders to coordinate care, address scheduling needs, and support overall client well-being.

Qualifications and Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and work collaboratively with all team members in the accounting department. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in healthcare administration, business management, or related field preferred.
• Minimum of 3 years of experience in a managerial role, preferably in the healthcare industry, demonstrating strong leadership and team-building skills.
• Above-average interpersonal skills with the ability to inspire and motivate staff, build rapport with clients, and collaborate effectively with internal and external stakeholders.
• Excellent verbal and written communication skills, with the ability to convey information clearly and persuasively.
• Knowledge of healthcare operations, regulations, and industry trends.
• Proven track record of driving performance improvements and achieving business objectives.
• Strong organizational and problem-solving abilities, with the capacity to prioritize tasks and make sound decisions under pressure.
• Commitment to upholding ethical standards and fostering a positive work environment

Work Environment:

• On-site Monday - Friday

Benefits:

• 401k
• Medical, Vision & Dental Insurance
• PTO, Sick Time, Floating Holidays

CHOFF

All caregivers providing Medicaid-funded personal care and home health services are required to enroll in and comply with Electronic Visit Verification (EVV), as mandated by the 21st Century CURES Act.

All employees must be fully compliant with EVV requirements from their date of hire and maintain a minimum 85% compliance rate for all visits.