Job Title: Director of Operations
Job Type: Full-Time Remote
ARMRA Schedule: Monday-Friday, 9am-6pm EST
The Role: We are seeking a highly organized and strategic
Director of Operations to help scale and optimize ARMRA's end-to-end operations. Reporting directly to the VP of Operations, this role plays a critical part in keeping the operational engine running smoothly - owning cross-functional project management, systems and process optimization, vendor and partner management, and operational reporting across the organization.
This is a
senior individual contributor and operational leadership role for someone who thrives at the intersection of strategy and execution - a strong operational generalist who can partner across supply chain, logistics, production, and commercial teams to drive alignment, resolve bottlenecks, and ensure ARMRA's operations scale efficiently alongside the business.
Responsibilities:Operational Leadership & Cross-Functional Project Management
- Lead high-priority operational projects from planning through execution - including new SKU launches, vendor onboarding, packaging transitions, operational readiness for new retail accounts, and process improvement initiatives.
- Partner closely with the VP of Operations and peer Director-level leaders across Supply Chain, Logistics, Production, Product Development, Regulatory Affairs, and Quality Assurance to ensure seamless cross-functional alignment and handoffs.
- Serve as the operational connective tissue across the Operations org - identifying misalignment, surfacing risks early, and driving resolution across teams.
- Partner with Marketing, Finance, CX, and commercial teams to ensure operational priorities are visible and well-supported across the organization.
Supply Chain & Logistics Support
- Collaborate with the Sr. Director of Supply Chain and Director of Logistics on demand forecasting, inventory management, and fulfillment execution - providing operational support and cross-functional coordination across DTC and retail channels.
- Support improvements in shipping efficiency, cost savings, and delivery performance by identifying opportunities and coordinating across teams to implement solutions.
Systems & Process Optimization
- Own the research, evaluation, and implementation of tools and systems that enhance efficiency, visibility, and automation across operations - including ERP enhancements, reporting tools, and workflow automation.
- Identify operational bottlenecks and develop scalable, repeatable processes and SOPs that can grow with the business.
- Partner with the VP of Operations on ERP and operations platform optimization - ensuring data integrity, process compliance, and cross-functional usability across all operational functions.
Vendor & Partner Management
- Build and maintain strong working relationships with key operational vendors, manufacturers, and partners - holding them accountable to SLAs, performance standards, and contractual commitments.
- Continuously evaluate vendor and contract performance, surfacing opportunities to renegotiate, consolidate, or diversify as the business evolves.
Operational Reporting & Analysis
- Build and maintain operational dashboards and reporting frameworks that give the VP of Operations and leadership team real-time visibility into key operational metrics, KPIs, and risks.
- Provide regular insights, analysis, and recommendations to leadership to support data-informed decision-making across the operational org.
Qualifications & Skills:- 8+ years of experience in operations, supply chain, or operational program management - ideally within CPG, health, or wellness.
- Proven experience managing complex, cross-functional operational projects from start to finish with multiple stakeholders and competing priorities.
- Strong track record of building processes, implementing systems, and driving operational improvements in a high-growth environment.
- Demonstrated ability to manage vendors, 3PLs, and operational partners effectively.
- Systems-minded - proficient with ERP, inventory management, and operational platforms (NetSuite, Cin7, Shopify, or similar).
- Strong analytical and problem-solving skills - comfortable using data to drive decisions and surface opportunities.
- Excellent communication, organizational, and cross-functional collaboration skills.
- Comfortable operating in ambiguity and shifting priorities - you're resourceful and solutions-oriented by nature.
- A builder's mindset - always looking for ways to improve efficiency, scalability, and organizational clarity.
- Startup or high-growth CPG experience is a strong plus.
