This position is responsible for effectively leading the day to day operations of the hotel and its team members. Assist General Manager in budgeting, planning, organizing and directing all hotel services, including front-of-house and back of house operations.
RESPONSIBILITIES AND AUTHORITIES:
- Always treats guests with courtesy and respect in a variety of situations.
- Displays honesty & integrity.
- Conducts pre-shift meetings.
- Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
- Motivates and develops team members.
- Create preventive maintenance programs for consistency of the product
- Ensures updated safe work environment
- Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity and outcome.
- You build strong partnerships with internal customers and outside vendors
SPECIFIC DUTIES:- You possess excellent communication and leadership skills and are a strong,
creative problem solver both with Team members and third party partners operating within the hotel
- You are a proactive, self-starter who can work well both independently and as
part of a team
- You are comfortable being a change agent and creating a welcoming environment
- You are confident and have the ability to think clearly on your feet and under
pressure
- You love to negotiate and create win-win situations for customers, owners,
partners and all operational team members alike
- Overseeing and directing the daily operations for the Front Office, Maintenance,
Housekeeping & Security departments for hotel.
- Daily Co-ordination with F&B Managers to ensure a seamless, thoughtful and excellent level of service.
- Directing, implementing and maintaining a service and management philosophy
which serves as a standard to respective department heads and staff.
Design and implement training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels.
- In conjunction with the General Manager, develop and implement strategies to
ensure seamless service delivery while maximizing revenue and management costs.
- Assist General Manager in development of budget; responsible for maintaining targeted goals within the budget.
- Develop and direct the performance of departmental managers and supervisors
to ensure the highest levels of guest and employee satisfaction in a cost efficient
manner.
- Be a leader and ambassador in maintaining the Arlo Team Member Culture through team member engagement, training and development.
- Assists in leading Safety Committee initiatives and Security provisions.
- Assist the General Manager in the protection and enhancement of all hotel assets
through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process.
REQUIREMENTS:- A minimum of 3 -5 years previous Director of Rooms, Director of Operations and/or Assistant General Manager experience in a hotel environment.
- Intensive direct-experience in various hotel operational departments including
Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or
Engineering and/ or Food & Beverage.
- Proven track record of designing and implementing service standards and
procedures that yield high guest and employee satisfaction needed.
- Previous experience managing third party or leased space arrangements such as
food & beverage, valet or security.
- Strong financial acumen with an ability to partner with other departments to
drive revenue and manage expenses.
- Proven ability to communicate professionally and tactfully in all interactions with
guests and employees
License: - Fire Safety Director (must obtain up to 6-9 months after employment commences)
Compensation: 120k-130k
