Minimum ten years of direct patient care experience, including supervisory duties
Clean driving record and current NC driver's license
Initial non-provider credentialing required at hire and reappointment every two years
Responsibilities
Ensure excellent customer service for all patients under supervision
Apply critical thinking to manage medical and ancillary services
Maintain frequent communication with nursing and behavioral health leadership
Oversee operational flow to optimize patient care
Conduct performance evaluations and development for personnel
Facilitate 'Operation Eagle' meetings to enhance patient satisfaction
Support collaborative care and communication among medical teams
Benefits
Comprehensive medical, dental, and vision insurance plans
401(k) with matching to secure financial future
Generous PTO including holidays and vacation accruals
Employee Assistance Program (EAP) for wellness support
Opportunities for continuous learning and advancement
Full Job Description
What You'll Do
Assures that all patients receive excellent customer service from all areas under supervision and facilitates as needed service recovery.
Applies critical thinking and problem-solving skills to ensure well management of medical and ancillary services.
Communicate frequently with Sr. Director of Nursing and keeps informed as needed on any issues or concerns.
Communicates appropriately with Lead Medical and Dental Providers and Sr. Director of BH Services.
Maintains open, frequent communication with all staff of all responsible clinics, as well as patients and guest by maintaining a daily presence in the departments; reinforces perception of leadership as interested and responsive.
Hold regular "Operation Eagle" meetings and creates and implements processes that will improve patient satisfaction scores.
Maintains collaborative working relationship with Leadership Management team,
Creates an environment which enables and celebrates workforce excellence and fosters staff personal development in skills and competencies to improve patient care.
Ensures adequacy of staffing and keeps appropriate staff schedules, tardy and absentee records and other employee documentation as needed.
Monitors and supervises operational flow of patients throughout Multispecialty Clinic to provide effective quality and good continuum of patient care and meet established level of patient access volumes.
Hold morning huddle "fly in" meetings with staff and monitors and ensures meetings are being held in all areas of responsibilities.
Assures appropriate personnel competencies through orientation, education and continuing professional development for personnel.
Performs Disciplinary actions and coaching when necessary.
Conducts performance evaluations in a timely and consistent manner.
Assists with coordination of patient care operations with dental, medical, behavioral health to support all operational functions as they relate to patient centered medical home.
Responsible for oversight of ordering supplies and maintaining adequate clinical inventory.
Participates in committees such as Pharmacy committee, medical primary care team, and others as needed.
Communicates with primary care team members, and assist the development of clinical practice guidelines, supporting best practices and evidence-based medicine with Lead Providers, as needed.
Provides training for electronic medical/health record to professional and support staff as needed
Participates in the formulation, review and revision of all policies and procedures related to patient care areas.
Supports development and collection of data for financial and operational dashboards.
Supports Patient Centered Health Home Model.
Active member of the Leadership Management Team.
Participates in case review during PCHH huddles
RN Nursing duties, as needed
Other duties as assigned
What We're Looking For
REQUIRED
Active RN license
Active CPR/BLS certification
Minimum ten (10) years of direct patient care experience as a healthcare professional including supervisory experience.
Clean driving record with current NC driver's license and approved by corporate vehicle insurance vendor for driving privileges CREDENTIALING
Requires initial non-provider credentialing at the time of hire and reappointment every 2 years (if licensed)
PREFERRED
Bachelor's Degree (or actively pursuing) in Health Administration, Business Administration, or related health care field
