Hilton Grand Vacations

Director of Membership Experience - Hotel del Coronado

Hilton Grand Vacations$110K — $130K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business or related field
  • 5-7 years of experience in sales and marketing
  • Strong background in financial management and budget oversight
  • Proven track record in developing and executing strategic growth plans
  • Excellent interpersonal and communication skills
  • Experience in staff recruitment and team development
  • Analytical skills to leverage data for decision-making

Responsibilities

  • Drive membership growth by developing strategic sales and marketing initiatives
  • Oversee financial performance by managing the membership sales budget
  • Develop long-term strategies for member acquisition and retention
  • Manage the sales process, guiding prospective members from inquiry through onboarding
  • Lead marketing efforts, including creation of sales materials and managing digital presence
  • Leverage data and analytics to refine targeting and pricing strategies
  • Cultivate a high-performing team through recruitment and professional development

Benefits

  • Access to employee discounts and Hilton's travel benefits
  • Opportunities for professional development and career growth
  • Comprehensive health and wellness packages
  • Employee recognition programs
  • Flexible working conditions
Full Job Description
Job Description

Responsibilities

Here's what you'll do during a typical day:
  • Drive membership growth: Lead the development and execution of strategic sales and marketing plans to attract and convert new club members
  • Oversee financial performance: Manage the membership sales budget and ensure financial goals are met through effective forecasting, reporting, and resource allocation
  • Develop long-term strategy: Create and implement strategic plans to maximize member acquisition and retention in alignment with club goals
  • Manage the full sales process: Respond to inquiries, nurture leads, and guide prospective members through the application and onboarding process
  • Lead marketing and brand presence: Oversee the creation of sales collateral, prospecting events, and the club's digital presence in partnership with resort marketing
  • Leverage data to inform decisions: Maintain and analyze membership databases, demographic trends, and business intelligence to refine targeting, pricing, and growth strategies
  • Cultivate a high-performing team: Recruit new talent while driving team growth and engagement through performance management, professional development, and recognition programs


Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Hilton Grand Vacations

Hilton Grand Vacations is a global leader in vacation ownership, providing exclusive access to some of the world's most popular destinations. With a portfolio of 62 resorts and over 325,000 members, the company offers a range of vacation experiences, from beachfront getaways to mountain retreats. Hilton Grand Vacations is committed to providing exceptional customer service and creating unforgettable vacation memories for its members.
Learn more about Hilton Grand Vacations
Size
13,000 employees
Market Cap
$4.3 billion
Industry
Net Income
-$201 million
Founded
1992
5 Year Trend
+8.1%
Revenue
$894 million
NASDAQ

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