Director of Marketing Operations

Monro

$90K — $120K *
Retail & Consumer Goods
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in marketing operations or integrated marketing roles
  • Experience leading complex, multi-channel marketing initiatives
  • Prior experience in retail or automotive services preferred
  • Experience in people leadership in a matrixed organization is a plus
  • Strong project management skills with PM certifications preferred but not required

Responsibilities

  • Lead planning and execution of marketing campaigns across various channels
  • Support actionable marketing strategy with defined deliverables
  • Ensure cross-functional alignment for campaign execution
  • Drive consistency in campaigns while allowing for flexibility
  • Act as the central integrator for effective campaign components
  • Facilitate communication between teams and external agencies
  • Establish and manage workflows to improve efficiency
  • Partner with analytics for campaign performance measurement

Benefits

  • Opportunities for professional development and growth
  • Collaborative and dynamic work environment
  • Engagement with diverse marketing disciplines
  • Potential for leading innovative marketing initiatives
  • Flexibility to address changing business priorities
Full Job Description
Job Description

Essential Functions:

Marketing Planning & Campaign Management
  • Lead the end-to-end planning and execution of monthly and seasonal marketing campaigns and promotions across channels (paid media, CRM, web, in-store, etc.)
  • Support execution of marketing strategy into clear, actionable plans with defined deliverables, timelines, and ownership
  • Ensure alignment across marketing, merchandising, operations, finance and external partners
  • Drive consistency and discipline in campaign execution while enabling flexibility where needed


Cross-Functional Coordination & Integration
  • Act as the central integrator across marketing functions to ensure all components of a campaign work together effectively
  • Facilitate communication and coordination between internal teams and external agencies
  • Identify and resolve gaps, dependencies, and risks that could impact delivery or performance
  • Ensure that messaging, offers, and execution are aligned across channels and touchpoints


Project Management & Operational Excellence
  • Establish and manage workflows, timelines, and processes to improve marketing execution and efficiency
  • Lead regular status meetings, track progress, and hold teams accountable to deadlines and deliverables
  • Continuously improve marketing operations processes and ways of working
  • Balance multiple priorities and initiatives in a fast-paced environment


Performance Tracking & Optimization
  • Partner with Marketing leadership and analytics to ensure campaigns are properly measured and performance is understood
  • Support post-campaign reviews to identify learnings and opportunities for improvement
  • Ensure insights are captured and applied to future planning and execution


Flexible Marketing Support
  • Step in to support or lead specific marketing initiatives as needed based on team priorities and capacity
  • Contribute to tactical planning or channel execution when required
  • Bring a practical, solutions-oriented mindset to solving business and marketing challenges


Responsibilities

Knowledge & Skills:
  • Strong project management skills with the ability to organize, prioritize, and drive execution across multiple initiatives. Project management certifications such as PMP, CAPM, CSM, or PMI-ACP are a plus but not required.
  • Deep understanding of marketing disciplines and how they work together
  • Strong cross-functional collaboration and stakeholder management skills
  • Comfortable working with creative, analytics, merchandising, operations, finance, IT and leadership teams
  • Ability to identify issues, solve problems, and keep work moving forward
  • Detail-oriented while maintaining a focus on broader business objectives
  • Strong written and verbal communication skills and presentation skills
  • Proactive, adaptable, and comfortable operating in a lean, evolving environment
  • An experienced marketing operator who brings judgment, perspective, and accountability


Qualifications

Education and Experience:
  • 10+ years of experience in marketing operations, marketing program management, or integrated marketing roles
  • Demonstrated experience leading complex, multi-channel marketing initiatives across internal teams and external partners
  • Prior experience in retail, automotive services, or multi-location businesses preferred but not required
  • Experience in people leadership or leading through influence in a matrixed organization preferred

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