The Director of Maintenance plans, organizes, develops, and directs the overall operation of the Maintenance Department and Security, if applicable, by overseeing the preventative and contractual care of the life plan community, maintaining strong relations with vendors and contractors, ensuring quality work, and adhering to budgetary needs in accordance with company standards and federal, state, and local standards, guidelines, and regulations governing the life plan community to ensure that it is maintained in a clean, safe, and comfortable manner.

Essential Activities and Tasks

Financial, Asset/Materials, and Project Management - 30%

• Assists in the development of the departmental operational and capital budget and maintains the operations within them.

• Takes appropriate actions to ensure physical assets are properly maintained per company standards.

• Works with Capital Actions Team to determine capital project priorities for the year.

• Processes unit turnover and other capital purchase order requests and oversees these requests to acceptable completion.

• Obtains multiple bids from contractors for each capital project.

• Manages, or assists in the management with the project development staff, the capital improvement projects from start to finish.

Quality, Compliance, and Risk Management - 25%

• Ensures that the facilities and grounds are maintained in a safe manner for resident comfort and convenience by ensuring that necessary equipment and supplies are maintained and operable to perform necessary duties and services.

• Inspects facilities and equipment at least weekly for proper order and operation.

• Follows up on the status of work orders and subsequent resident satisfaction.

• Assists with developing and implementing a quality assurance program and maintains quality assurance measures to ensure city and state survey inspections meet expectations of the life plan community.

• Manages the security function of the life plan community, if applicable.

• Assists with developing, implementing, and maintaining an ongoing preventative maintenance program.

• Reviews, develops, and implements a plan of correction for maintenance concerns and/or deficiencies noted during quality assurance and state and city survey inspections.

• Tours with local and state inspectors when required.

• Performs duties in accordance with all safety and OSHA requirements, and ensures maintenance staff does the same.

• Maintains the confidentiality of resident information.

• Works with others on the development, implementation, and maintenance of emergency disaster programs (i.e. fire, severe weather, etc.)

Operations Management - 20%

• Manages the maintenance functions in all areas of the life plan community to ensure a clean and safe environment for the residents, staff members, and visitors by assuring that necessary equipment and supplies are maintained and operable to perform necessary duties and services.

• Oversees the evaluation, troubleshooting, maintenance, and repair of technical components of the life plan community including HVAC, pumps, motors, etc.

• Assigns and distributes work orders and holds staff accountable to complete them within 24-48 hours.

• Coordinates services and activities with other departments, including Culinary, Housekeeping, Laundry, Maintenance, Therapy, Activities and Social Services, to ensure the continuity of care.

• Develops and maintains maintenance policies and procedures.

• Monitors wastewater treatment plant and water treatment plant, if applicable.

• May serve as a working supervisor when needed.

• Serves on various committees (including the life plan community’s Safety Committee) and attends meetings of the life plan community providing written and/or oral reports of services and activities regarding the department.

People Management and Development - 15%

• Supervises all maintenance department staff.

• Fosters a positive work environment that attracts, retains, and motivates employees.

• Interviews, selects, and orients new direct reports.

• Defines, establishes, and promotes performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance.

• Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth.

• Monitors accountability with organization requirements prescribed by the Employee Handbook.

• Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance. Works with Human Resources when circumstances arise that necessitate further documentation and intervention.

• Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff.

• Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant.

• Responds timely and thoughtfully to questions, requests, and work product from departmental staff that has been provided for review and approval.

Customer Relations and Service Management - 10%

• Listens and responds to the needs of residents and staff members.

• Reviews and responds to complaints and grievances from residents and staff members regarding all areas of responsibility.

• Ensures that resident personal and private property rights are followed by maintenance staff at all times.

All other duties as assigned.

Qualifications

Education

• High school diploma or equivalent required.

• Bachelor's degree in a related field preferred.

• Current EPA Water/Wastewater Operator certification, if applicable.

• Current certification to handle refrigerants a plus but not required.

• Current HVAC certification a plus but not required.

Experience

• Three years experience in maintenance operations management required.

• Five years of maintenance experience required.

• Experience in a long-term care facility, hospital, or other related medical facility preferred.

• Knowledge of maintenance practices, procedures, standards, guidelines, and regulations governing maintenance functions in a long-term care environment.

• Strong knowledge of HVAC, boilers, compressors and generators, and various mechanical, electrical, and plumbing systems.

• Experience reading and interpreting blueprints.

• Knowledge of building codes, safety, EPA, and OSHA regulations.

• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet.

Other Requirements

• Must be able to read, write, speak, and understand the English language.

• Must possess a valid driver's license and acceptable driving record. Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.

Working Conditions and Special Requirements

• Sitting - Up to 4 hours/day

• Standing - Up to 8 hours/day

• Walking - Up to 6 hours/day

• Lifting, transferring, pushing or pulling residents/patients or equipment/supplies. - Up to 100 pounds

• Driving - Up to 6 hours/day

• Travel % / Overnight Travel - Occasional

• Work weekends, evenings, and holidays. - As needed for coverage

• On-call availability. - 24/7 for emergencies

• Subject to residents/patients with various disease processes. - Occasional

• Subject to falls, burns, odors, and cuts. - Work day

• May be exposed to infectious waste, disease, conditions, etc. including exposure to the AIDS and Hepatitis B viruses. - Work day

• Risk Category for Exposure to Bloodborne Diseases - II