Job DescriptionDo you think like a strategist, an analyst, or a builder? Do you reflect on what the most satisfying insight you've ever uncovered in a sales environment is-and what changed because of it? Do you feel energized with the thought of redesigning a plan to improve long-term customer value instead of short-term revenue? The Director of Lifecycle Services & Training is your next opportunity! This is a strategic leadership position responsible for the growth, profitability, and operational excellence of the after-market service business and customer education programs across the Americas. This role focuses on transitioning the business from a transactional product-sale model to a recurring, service-led partnership that maximizes the total cost of ownership (TCO) for customers.
In This Role, Your Responsibilities Will be: - Develop and execute the Americas "Lifecycle" roadmap, focusing on installed base (IB) penetration, maintenance contracts, and digital service adoption.
- Drive P&L performance for the services division, ensuring aggressive revenue growth and margin expansion.
- Identify market trends to pivot service offerings toward predictive maintenance and high-value consulting.
- Standardize service delivery protocols (e.g., Turnarounds, Outages, and Shutdowns) to ensure consistent customer experiences.
- Collaborate with Product Management to integrate "Serviceability" into the product development lifecycle.
- Manage the regional spare parts strategy and logistics network to ensure rapid response times.
- Partner with regional sales vice presidents to embed service contracts into new capital project (CAPEX) proposals.
- Lead the "Service Sales" team in identifying and converting unattached installed bases into active service agreements.
- Support channel partners in developing their own service capabilities to extend the brand's reach.
- Oversee the regional training centers and digital learning platforms for both internal technicians and external channel partners.
- Design curriculum focused on technical proficiency, safety compliance, and advanced diagnostic capabilities.
- Establish "Certification Centers of Excellence" to standardize service quality across all North American territories.
Who You Are:You proactively develop relationships with a wide variety of people. You use customer insights to drive and guide the development of new offerings. You serves as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You enjoy the challenge of unfamiliar tasks. You enjoy multi-tasking; applies knowledge of the organization to advance multiple objectives. You keep the end in sight; puts in extra effort to meet deadlines.
For This Role, You Will Need:- Bachelor's Degree Engineering, Business, or a related technical field
- 7+ years of experience of lifecycle service management; previous experience as an STO Manager, Field Service Manager, working with industrial automation, flow control, or in the petrochemical industry
- 5+ years in a senior leadership role overseeing after-market services
- Must be able to travel domestically and internationally, up to 60%
- Legal authorization to work in the US - visa sponsorship will not be provided
Preferred Qualifications That Set You Apart: - Master's degree in Engineering, Business, or a related technical field
- Proven track record of managing a multi-million-dollar P&L and driving year-over-year growth in service revenue.
- Ability to modernize traditional service models through digital transformation (IoT, remote monitoring, and asset management software)
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