1-800-Flowers.com

Director of Inventory Control

1-800-Flowers.com • $100K — $130K *
Medford, OR 97504In-Person
Retail & Consumer Goods
8 - 10 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • 10+ years in inventory control, supply chain, or operations is essential
  • Experience in high-volume and omnichannel fulfillment is a strong advantage
  • Proficient with WMS and ERP/MRP systems (SAP, Oracle, etc.)
  • Skilled in building dashboards and KPIs with data visualization tools like Tableau
  • Proven leadership in developing high-performing teams and driving process improvements
  • Bachelor's degree required, Master's preferred

Responsibilities

  • Define and execute inventory control strategies to meet business objectives
  • Lead and develop the Inventory Record Accuracy organization and its teams
  • Establish and track KPIs for inventory accuracy and operational performance
  • Identify and mitigate root causes of discrepancies in inventory
  • Implement continuous improvement initiatives in inventory control processes
  • Oversee compliance and audit readiness in inventory management systems
  • Collaborate internally to align inventory strategies with other departments

Benefits

  • Comprehensive health insurance and wellness programs
  • Generous paid time off policy
  • 401(k) plan with company matching
  • Employee discounts on company products and services
  • Opportunities for professional development and training
Full Job Description
Position Summary

The Director of Inventory Control is a strategic leader responsible for ensuring enterprise-wide inventory accuracy, integrity, and visibility across a complex omnichannel supply chain. This role owns the Inventory Record Accuracy (IRA) function and serves as a key cross-functional partner to Operations, Merchandising, Finance, Production, and Inventory Planning. This leader will drive best-in-class inventory practices across distribution centers, seasonal facilities, and production environments-ensuring the right product is in the right place at the right time while minimizing shrink, excess, and cost. The role plays a critical part in supporting 1-800-Flowers.com's highly seasonal, customer-centric fulfillment model.

Key Responsibilities:

Strategy & Leadership
  • Define and execute the enterprise inventory control strategy, aligning with business growth, service level targets, and cost objectives
  • Lead, develop, and scale the Inventory Record Accuracy (IRA) organization, including supervisors, specialists, and cycle count teams
  • Serve as the subject matter expert and primary liaison across the internal supply chain to ensure alignment on inventory integrity

Inventory Accuracy & Performance
  • Establish and monitor KPIs and dashboards to measure inventory accuracy, shrink, and operational performance across all locations
  • Provide regular executive-level reporting and insights on inventory health, risks, and forward-looking initiatives
  • Ensure robust cycle count programs and audit processes are consistently executed

Continuous Improvement & Operations
  • Identify root causes of discrepancies and partner with cross-functional teams to implement corrective and preventive actions
  • Lead continuous improvement initiatives to enhance processes, systems, and training across all inventory control activities
  • Drive adoption of standardized best practices across distribution centers and seasonal facilities

Systems, Compliance & Controls
  • Oversee inventory control systems and drive improvements to ensure accuracy, scalability, and efficiency
  • Partner with Finance to ensure SOX compliance and audit readiness across all inventory processes
  • Ensure proper management of excess, obsolete inventory, and shrink

Cross-Functional Collaboration
  • Partner closely with Operations, Merchandising, Finance, and Inventory Planning to align on forecasts, product flow, and execution strategies
  • Support high-volume seasonal peaks (e.g., holidays) with proactive planning and risk mitigation strategies
  • Influence stakeholders and drive change across functions without direct authority

Project Leadership
  • Lead enterprise inventory control initiatives, including system enhancements, process redesign, and network optimization
  • Manage special projects as assigned to support evolving business needs


  • Experience:
    • 10+ years of progressive leadership experience in inventory control, supply chain, or operations within a manufacturing, distribution, or retail environment
    • Experience in high-volume, seasonal, or omnichannel fulfillment environments strongly preferred
  • Technical Expertise:
    • Strong hands-on experience with WMS and ERP/MRP systems (SAP, Oracle, or similar)
    • Data-driven mindset with experience building dashboards and KPIs (Tableau or similar tools preferred)
    • Experience with AI-enabled warehouse technologies and optimization tools preferred
  • Leadership & Skills:
    • Proven ability to lead and develop high-performing teams
    • Strong change management and cross-functional influencing skills
    • Demonstrated success driving large-scale process improvements and operational excellence
    • Excellent analytical, problem-solving, and decision-making capabilities
    • Strong written and verbal communication skills, including executive-level reporting
  • Education:
    • Bachelor's degree in Supply Chain, Business, Engineering, or related field required
    • Master's degree preferred

Key Competencies
  • Strategic thinking with operational execution
  • Inventory optimization and cost control
  • Root cause analysis and continuous improvement
  • Data-driven decision-making
  • Collaboration and influence
  • Adaptability in a fast-paced, seasonal environment

About 1-800-Flowers.com

1-800-Flowers.com is a leading retailer of flowers, plants, and gifts in the United States. The company was founded in 1976 and is headquartered in Carle Place, New York. 1-800-Flowers.com operates through a network of brands, including 1-800-Flowers, Harry & David, Cheryl's Cookies, The Popcorn Factory, and more. The company offers a wide range of products, including fresh flowers, plants, gourmet foods, and personalized gifts. 1-800-Flowers.com is committed to providing customers with high-quality products and exceptional service, and has received numerous awards for its customer satisfaction and innovation.
Learn more about 1-800-Flowers.com
Size
4,800 employees
Market Cap
$621 million
Industry
Retail & Consumer Goods
Net Income
$104 million
Founded
1982
5 Year Trend
+13.1%
Revenue
$1.8 billion
NASDAQ
FLWS
* Ladders Estimates

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