The Director of Integration role will lead the integrated business planning, product support readiness, and cross-functional coordination needed to successfully advance our North Star vision and support the transition to the new adjudication platform. This leader will provide day-to-day direction across enterprise integration, business product support, requirements readiness, operational impacts, dependency management, implementation alignment, issue resolution, and stabilization planning. The role requires strong people leadership, operational discipline, product and support expertise, clear communication, and the ability to connect business needs, technology capabilities, regulatory requirements, and operational realities into practical plans that enable successful delivery and long-term support.

Core Responsibilities

• Lead and develop teams accountable for enterprise integration and business product support, including requirements readiness, operational impact analysis, issue management, support model planning, and cross-functional dependency coordination.

• Set priorities and operating rhythms for integration planning, business product support, implementation readiness, support transition, stabilization, and ongoing product support workstreams.

• Partner with leaders across business, operations, BPO, technology, architecture, implementation, product support, legal/compliance, regulatory, client teams, and service functions to align on integration scope, support needs, risks, dependencies, and delivery decisions.

• Oversee readiness of business requirements, process impacts, integration requirements, support procedures, operational controls, intake paths, escalation processes, and traceability needed to support development, validation, implementation, and post-go-live support.

• Translate North Star capabilities, business priorities, operational requirements, regulatory needs, and implementation timelines into practical integration and support plans.

• Lead integration planning across impacted platforms, downstream processes, operational teams, client migration activities, data needs, reporting, controls, and support models.

• Ensure integration and product support decisions are grounded in business value, operational feasibility, compliance needs, technology dependencies, client impacts, supportability, and long-term scalability.

• Track integration progress, readiness gaps, open decisions, support risks, issue trends, cross-team dependencies, product support needs, and action follow-up; escalate blockers with clear recommendations.

• Partner with change management, communications, training, implementation, operations, and support teams to ensure integration and product support plans are connected to readiness, go-live, stabilization, adoption, and ongoing run-state activities.

• Create an environment where business, product, operations, and technology teams have clarity on outcomes, priorities, dependencies, decision rights, support expectations, and escalation paths while maintaining delivery speed and minimizing disruption to day-to-day operations.

Key Qualifications and Skills

• High school diploma required.

• Bachelor's degree preferred.

• 5+ years of professional experience required.

• Demonstrated experience leading teams through enterprise integration, business product support, operational readiness, technology enablement, implementation, stabilization, or platform modernization programs required.

• Proven ability to build, coach, and motivate high-performing teams while creating accountability, clarity, and strong cross-functional collaboration preferred.

• Experience developing integration plans, support models, business requirements, operational readiness measures, issue management processes, dependency plans, support scorecards, and stabilization plans required.

• Strong communication and storytelling skills with the ability to translate complex integration, product support, operational, and technology topics into clear, practical guidance for senior leaders, business partners, and delivery teams preferred.

• Experience partnering with technology, architecture, operations, implementation, product support, compliance, regulatory, and client-facing teams to align on integration scope, support readiness, delivery sequencing, operational impacts, and post-go-live needs preferred.

• Understanding of PBM workflows, claims adjudication, benefit setup, pricing, client configuration, operational controls, downstream integration, product support, issue management, or healthcare operations preferred.

• Ability to manage multiple teams, workstreams, dependencies, timelines, issues, readiness activities, support needs, and stakeholders in a fast-paced, highly matrixed environment required.

• Comfort leading through ambiguity, making decisions with incomplete information, escalating risks, and driving alignment across competing priorities preferred.

This role may require travel up to 75% of the time.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 160,900 - 268,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.