Job Description:Campus Title: Director of Instructional Support
Budget Title: Director of Instructional Resources
Unit: UUP-08
Professional Rank and Salary Range: SL-6, $94,510
Calendar Year (this position works year-round); 8:30am-5pm
*This position is located in Syracuse, NY (Syracuse Educational Opportunity Center)Brief Description of Duties:We are looking for an experienced educator and administrator who genuinely believes in the mission of adult education. Someone who understands the unique challenges our students face and knows how to build programs that meet people where they are. The Director of Instructional Support leads all instructional programming, supervises faculty and academic staff, oversees the Learning Lab and ensures that everything we offer is high-quality, relevant, and accessible. The Director reports directly to the Associate Executive Director and serves on the senior leadership team.
Primary Responsibilities include but are not limited to:Academic Programs - Lead the development, delivery, and ongoing review of all instructional programs, including High School Equivalency Preparation, College Preparation, English for Speakers of Other Languages (ESOL), and Workforce Development
- Monitor weekly enrollment data and make formal recommendations for course offerings and modifications
- Ensure every program has an approved Instructional Program Plan, written curriculum and that courses reflect current best practices in adult education and local workforce needs
- Work with faculty to build programming that is engaging, culturally relevant, integrates technology and designed for adult learners.
- Stay current on labor market trends in the Syracuse region and adjust workforce programming accordingly, maintaining employer partnerships that support student placement
- Coordinate articulation agreements with SUNY campuses and local colleges so that students can move into degree programs when they are ready
- Oversee the College Connections Initiative (CCI), including the annual program plan and any college campus partnerships
- Manage the academic calendar, scheduling, and course assignments in coordination with faculty and the Associate Executive Director
- Obtain UCAWD pre-approval before implementing any new or substantially changed programs, as required under IPCA Policy [redacted]-R3
Learning Lab (Tutoring Services) - Provide day-to-day administrative oversight of the SEOC Learning Lab and tutoring services, ensuring they are accessible and genuinely useful to students
- The Learning Lab is often where new students get their footing before entering a structured program. This role ensures it functions as a real academic resource that integrated computer-based learning software
- Coordinate Learning Lab staffing and scheduling; work with tutors to support students across subject areas including math, reading, writing, and basic computer skills
- Track student progress in the Lab and use that information to connect students with appropriate next steps and programs
Faculty and Staff - Recruit, hire, supervise, and evaluate all instructional faculty and academic support staff
- Build a teaching staff that reflects the diversity of the communities we serve and brings a combination of academic credentials and real-world experience
- Provide meaningful professional development not just compliance training. This means supporting faculty in growing as adult educators and staying current in their fields
- Create a culture where faculty feel supported, heard, and accountable, address performance issues directly and constructively
- Manage faculty schedules and workloads.
Student Support and Equity - Ensure academic programming genuinely reflects the experiences and goals of our students who are managing work, family, and life alongside their education
- Oversee student placement, testing, and assessment in compliance with UCAWD policies, including TABE administration and educational gains measurement
- Maintain fair, consistent academic policies and handle academic grievances with care, in keeping with SEOC's student handbook
- Make sure students have what they need to participate fully, from basic supplies to materials required for workforce programs
- Work across departments to connect students with wrap-around services housing resources, food access, childcare, and transportation.
Compliance and Reporting - Maintain accurate student records and academic documentation in Banner; ensure timely and correct data entry across all academic functions
- Support the Academic Affairs components of the Annual Operational Review Meeting (AORM), including required narrative statements and compliance checklists
- Prepare and submit the Instructional Program Plan, Operational Plan, and annual program review summaries to UCAWD by required deadlines
- Develop and monitor Continuous Improvement Plans in response to program evaluations and performance data
- Represent SEOC at statewide EOC academic leadership meetings and relevant UCAWD convenings
Community and Partnerships - Build relationships with community organizations, workforce agencies, social service providers, and employers who can support our students' goals
- Serve as an advocate for adult learners in conversations with workforce boards, civic partners, and the broader community
- Identify grant opportunities and collaborative training proposals in coordination with the Executive Director; prepare required submissions
Requirements:Minimum Qualifications- Master's degree in education, Adult Education, Curriculum and Instruction, Workforce Development, or a closely related field from an accredited institution
- At least three years of experience in educational administration, with direct responsibility for programs, faculty, and academic quality
- At least three years of experience working with adult learners or economically and educationally disadvantaged populations in a community-based, workforce, or post-secondary setting
- Working knowledge of adult education practices, including HSE preparation, ESOL instruction, workforce credentialing, and standardized learning assessment
- Comfort with data systems and technology; experience with Banner, Argos, Brightspace, or comparable platforms is a plus
- Strong organizational skills and the ability to manage competing priorities, regulatory timelines, and a busy team
- Clear, direct communication skills with students, faculty, agency partners, and SUNY administrators
Preferred Qualifications- Doctoral degree (Ph.D. or Ed.D.)
- Prior experience in a SUNY EOC or UCAWD-affiliated program
- Bilingual or multilingual skills, especially in Spanish, Arabic, Somali, or other languages spoken widely in the Syracuse community
- Experience managing a learning lab, tutoring center, or technology-supported instructional space
- Background in grant writing or program development
- Familiarity with trauma-informed approaches and strengths-based models in adult education
Additional Information:Application Instructions:Application Deadline: Although applications will be accepted until the position is filled, candidates should submit their application as soon as possible, to assure optimal consideration.
Application Procedure: Applicants must submit all required materials directly through the online job application posting.
Application Materials: Please provide Cover Letter, Resume, and at least three employment references (we will not contact references without prior permission).
