Four Seasons Hotels & Resorts

Director of Information Technology

Four Seasons Hotels & Resorts • $110K — $120K *
Menlo Park, CA 94025In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5 years of experience in luxury hotel/resort IT
  • 2 years experience as Hotel Director of IT
  • Degree in IT from a university or college
  • Knowledge of hospitality applications, PMS, HSIA, POS considered an asset
  • Flexibility to meet 24/7 operational demands

Responsibilities

  • Manage and maintain all computer systems and communications
  • Forecast technology needs and implement upgrades
  • Manage interdepartmental relationships and communication
  • Assist guests with technical issues and requests
  • Ensure 24/7 availability of critical systems
  • Implement network security and infrastructure maintenance
  • Prepare IT budgets and present business cases for expenses

Benefits

  • Medical, dental, and vision insurance
  • Holiday, vacation, and sick pay
  • 401k participation with company matching
  • Complimentary stays at Four Seasons properties
  • Free employee meals
  • Complimentary dry cleaning for uniforms
  • Free employee parking
Full Job Description
The Opportunity:

Four Seasons is currently looking for a Director of Information Technology

Essential function of the job:

General -
  • Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.
  • Forecast technology requirements and upgrades to existing technology to improve effectiveness of installed systems.
  • Execute hotel and corporate systems strategies


People -
  • Maintain harmonious and professional relationship with all departments and Home Office.
  • Comply with and enforce Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
  • Must have strong interpersonal skills and be able to relate to all levels of management.
  • Must be able to assist hotel guests with technical requirements and issues.
  • Actively participate in quarterly Regional Systems meetings and shared ideas and best practices.
  • Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.
  • Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.


Product -
  • Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
  • Establish and maintain user procedures and hardware familiarization for all systems.
  • Establish and maintain system security procedures consistent with control requirements and corporate policy.
  • Maintain accurate records of system files; software and hardware issues and service requirements.
  • Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.
  • Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.
  • Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance - wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).
  • Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
  • Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database.
  • As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.
  • Good knowledge and support for Desktop OS and applications.
  • Provide direct guest support and quality support to function rooms and conference services.
  • Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.


Profit -
  • Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow.
  • Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.
  • Implement technology "best practices" from other Four Seasons properties that are workable.
  • Establish product lifecycle management for hardware/software and 10-year capital planning for technology.
  • Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses.


Qualifications and Skills:
  • Five years of experience in luxury hotel/resort IT
  • Minimum two years experience as Hotel Director of IT
  • University or College degree, major in IT
  • Project Management and knowledge of hospitality applications, PMS, HSIA, POS are assets
  • Flexibility to meet the demands of a 24 hour operation


What to Expect:
  • Salary Range: $110K to 120K
  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Medical, dental, and vision insurance
  • Holiday, vacation, and sick pay
  • 401k participation with a company matching program
  • Complimentary stays at Four Seasons worldwide (subject to availability)
  • Free employee meals prepared by the culinary team
  • Complimentary dry cleaning of employee uniforms
  • Free employee parking


About Four Seasons Hotels & Resorts

Four Seasons Hotels and Resorts is a luxury hotel and resort company that was founded in 1960 by Isadore Sharp. The company is headquartered in Toronto, Canada, and operates more than 100 hotels and resorts in over 40 countries. Four Seasons is known for its high-end amenities and personalized service, and has been recognized with numerous awards and accolades. The company is privately held and has been owned by Cascade Investment, a company controlled by Bill Gates, since 2007.
Learn more about Four Seasons Hotels & Resorts
Size
45,000 employees
Industry
Hospitality & Recreation
Founded
1993
* Ladders Estimates

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