Essential Duties and Responsibilities: - Develop and maintain technology roadmaps that align enterprise software systems with
organizational strategy, priorities, and business objectives.
- Lead daily IS operations including system performance, ticket management, prioritization,
escalation, and resolution.
- Supervise system administrators and support staff, ensuring clear ownership and accountability.
- Serve as the primary escalation point for unresolved issues and cross-system challenges.
- Establish structured support processes, service expectations, and performance metrics.
- Coordinate workflows across systems, departments, and software platforms.
- Oversee execution of system changes and releases with proper testing and communication.
- Develop and enforce standard operating procedures for support and change management.
- Manage day-to-day vendor support and escalate risks as needed.
- Ensure adherence to security, access, and compliance practices.
- Provide operational reporting and insights to the VP of Information Systems.
Minimum Qualifications:- Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent
experience).
- 7-10 years of experience in IT operations.
- 3-5 years in a leadership role.
- Experience with enterprise software systems (ERP, CRM, EHR, etc.).
Preferred Knowledge, Skills and Abilities:- Strong operational and strategic leadership and team management skills.
- Technology roadmap development and strategic planning experience.
- Ability to prioritize, problem-solve, and drive execution.
- Knowledge of system support and change management practices.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
I have received, reviewed, and fully understand this job description. I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under any, and all conditions as described.
