Omni Providence Hotel

The Director of Human Resources is responsible for overseeing all aspects of the hotel's human capital management, ensuring the recruitment, development, and retention of a skilled and motivated workforce. This position plays a pivotal role in fostering a positive and inclusive work culture while ensuring compliance with employment laws and regulations.

Responsibilities
Culture
• Reinforce Omni culture by attending property and department pre-shifts, GEM and ATGT meetings on a rotation basis.
• Engage with associates by walking around the property several times a day.
• Drive a strong Omni culture by planning and executing associate events.
• Promote engagement surveys and ensure participation from our associates. Conduct feedback sessions and implementation of action plans.
• Ensure the hotel implements effective recognition programs that reward our associates for their hard work and performance.

Employee Relations
• Foster a positive work environment that promotes employee engagement and morale.
• Provide counsel and assistance to management in regard to associate relations, supervision and administration ensuring coaching is objective, fair and effective.
• Address associate concerns and ensure fair and consistent application of policies and procedures.

Recruitment
• Collaborate with hiring managers to identify staffing needs and develop a strategic recruitment plan for both management and hourly positions.
• Attend off-property recruitment events/job fairs.
• Partner with Shared Services for fulfilling roles and coordinating on-property job fairs.
• Actively engage in community activities including volunteerism. Form relationships with third party staffing agencies/organizations that assist candidates in finding employment.

Administrative
• Administers compensation policies and programs. Conduct local wage/salary surveys and review/adjust as needed. Monitor wage increases and adjustments.
• Support Shared Services and act as on-property liaison for benefits and recruitment.
• Participate in the Hotel's budgeting process, ensuring all associate-related items and labor costs are appropriately budgeted and the department's expenses are in line with expectations.

Compliance
• Ensure compliance with all federal, state, and local employment laws and regulations. Stay abreast of all federal and state laws and keep management advised of changes. Implement changes as needed.
• Partner with Corporate Director of Labor to respond to EEOC Charges and other government charges.
• Ensure quarterly self-audits are conducted for Internal Audit and HR Assessment.
• Partner with Loss Prevention/Corporate Risk to ensure proper handling of worker's compensation incidents/accidents and partner with monthly safety meetings.
• Maintain accurate and up-to-date employee records, including personnel files, payroll records, and benefits information.

Learning & Development
• Coordinate and/or lead Orientation for new hires to familiarize them with hotel policies, procedures, and standards.
• Implementation of Omni's hourly training programs and management development programs to include Power of Engagement and Manager orientation.
• Build the talent bench through continuous and engaged/strategic succession planning.
• Identify development opportunities for Associates and implement plans to build soft skills of leaders through performance evaluations and feedback mechanisms.

Strategic Leadership
• Develop and implement HR strategies aligned with the hotel's and Omni's overall goals. Act as a key member of the executive committee and serve as a trusted advisor to the General Manager on human capital issues.

Qualifications
• Four or more years of experience as an HR Director or in a similar role within the Hotel/Resort industry.
• Union experience preferred.
• Extensive knowledge in Employee Relations, including conducting investigations, crafting responses to government agencies, and managing grievances.
• Demonstrated ability in leadership fostering employee development, fostering teamwork across departments, and delivering outstanding customer service.
• Service-oriented and detail-focused with a friendly, approachable demeanor and strong problem solving abilities.
• Proficient in computer skills, including Microsoft Office and Windows.
• A bachelor's degree is preferred but not mandatory; equivalent experience will be considered.
• PHR Certification preferred.
• Must be able to work a flexible schedule including nights, weekends and holidays.